VP, Client Services & Product Readiness — NA

Visa; Denver (CO); Hybride; USD 223 000 - 458 000; Plein temps

Résumé du poste

Visa is seeking a senior leader for NA Client Services Go-to-Market Services. The role oversees readiness for product releases, cross-functional coordination across product, technology, risk, sales, and client services, and safeguarding client experience post-launch in North America.

Responsibilities include incident management, product feedback loops, and designing servicing models with SLAs. This executive role requires strong communication with SVP/VP partners and experience leading matrixed

Qualifications

• 12+ years of work experience with a Bachelor's Degree or 10+ years with an Advanced Degree
• Experience owning release readiness and incident management at scale
• Executive communication and influence with SVP/VP partners

Responsabilités

• Own NA release readiness track for BER and VisaNet/platform releases across all portfolios
• Translate release content into clear client impact and internal readiness plans
• Establish release readiness gates with measurable exit criteria and NA go/no-go voice
• Drive continuous improvement in release predictability and post-release incidents
• Lead NA deployment-readiness for new products ensuring servicing models and SLAs exist before first live client

Connaissances

Release readiness

Incident management

Executive communication

Cross-functional leadership

Servicing model design

Formation

Bachelor's Degree

Advanced Degree

Description du poste

Visa is seeking a senior leader for NA Client Services Go-to-Market Services. The role oversees readiness for product releases, cross-functional coordination across product, technology, risk, sales, and client services, and safeguarding client experience post-launch in North America.

Responsibilities include incident management, product feedback loops, and designing servicing models with SLAs. This executive role requires strong communication with SVP/VP partners and experience leading matrixed