VP, Client Services - BFSI Growth Leader

TP; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

TP seeks a VP of Client Services to manage client portfolios across sites and programs, accountable for delivering client strategy and portfolio financial performance. You will collaborate with executive and site leaders to shape relationships and drive Growth in the BFSI sub-vertical.

You will lead as a subject matter expert in Retail Banking, guiding account teams, optimizing processes, and ensuring high-value client outcomes through strategic initiatives and governance.

Qualifications

• College or University graduate and/or proven extensive direct experience.
• Minimum of 5-7 years of experience in Financial Services, Payments and Product Commercialization.
• Proven success with client-facing interactions related to planning, business reviews, and business development.
• Serve as a Consulting Leader, bringing vertical expertise to TP’s clients.
• Outstanding communication skills with leadership and executive-level partners.

Responsibilities

• Provide strategic direction and executive leadership over client/TP relationships.
• Develop and implement strategic plans to meet client objectives.
• Lead process-improvement initiatives to meet financial targets.
• Coordinate internal reviews and build cohesive client relationships.
• Oversee all aspects of implementing new clients and ensure reporting for contact center operations.

Skills

Communication

Negotiation

Analytical thinking

Leadership

Presenting

Education

College or University graduate

Tools

Project Management

Call Center Ops

Job description

TP seeks a VP of Client Services to manage client portfolios across sites and programs, accountable for delivering client strategy and portfolio financial performance. You will collaborate with executive and site leaders to shape relationships and drive Growth in the BFSI sub-vertical.

You will lead as a subject matter expert in Retail Banking, guiding account teams, optimizing processes, and ensuring high-value client outcomes through strategic initiatives and governance.