VP, CX & Contact Center Transformation — BFS Growth

ExlService Holdings, Inc.; United States; In loco; USD 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

EXL Talent Acquisition Team seeks a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Banking & Financial Services group, covering Retail Banking, Cards & Payments, Lending, and Wealth Management clients.

This is a dual-mandate, quota-carrying leadership role: originate and close transformation opportunities with BFS clients and oversee design and delivery of large-scale CX and contact center programs—focusing on operations redesign, digital/AI-led CX, and

Descrizione del lavoro

We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments, Lending, and Wealth Management clients.

This is a dual-mandate, quota-carrying leadership role: the incumbent will originate and close transformation opportunities with new and existing BFS clients and lead the design and delivery of large-scale CX and contact center transformation programs — spanning operations redesign, digital/AI-led CX, and technology modernization, all within a highly regulated environment.

The ideal candidate combines deep transformation delivery credibility with a genuine sales instinct — comfortable owning a revenue number, running C-suite conversations, and converting pipeline into signed, deliverable engagements.