VP, Client Operations — Strategy & Service Excellence

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing programs

Generous paid leaves

Job summary

A leading global financial services company is seeking a Vice President, Client Operations in Pittsburgh, PA. This role involves developing client service strategies and ensuring client satisfaction through operational efficiency. Candidates should have a Bachelor's degree in a related field and 7-12 years of experience, demonstrating strong analytical and interpersonal skills. The company offers competitive compensation and comprehensive benefits, promoting a culture of excellence and support for employee wellbeing.

Qualifications

• 7-12 years of experience in client operations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement client service strategies.
• Lead initiatives to enhance client satisfaction.
• Ensure compliance with regulatory requirements.
• Collaborate with cross-functional teams.
• Analyze client feedback and operational data.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Client service operations

Education

Bachelor's degree in business, Finance, or a related field

Advanced degree or professional certification

Job description

A leading global financial services company is seeking a Vice President, Client Operations in Pittsburgh, PA. This role involves developing client service strategies and ensuring client satisfaction through operational efficiency. Candidates should have a Bachelor's degree in a related field and 7-12 years of experience, demonstrating strong analytical and interpersonal skills. The company offers competitive compensation and comprehensive benefits, promoting a culture of excellence and support for employee wellbeing.