VP, Client Experience & Service Delivery

RockBridge Search & Recruitment; Los Angeles (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Job summary

RockBridge Search & Recruitment in Los Angeles, CA seeks a VP, Client Service Manager to elevate client relationships into strategic partnerships, ensuring flawless delivery and a superior service experience for high‑level clients.

You are a polished, solutions‑oriented leader who thrives in a fast‑paced environment, owning end‑to‑end client service, mentoring the team, and collaborating with operations, sales, and leadership to align delivery with objectives and grow long‑term value.

Qualifications

• Proven experience in client services, account management, or customer experience leadership
• Demonstrated ability to manage high-level client relationships with professionalism and confidence
• Strong leadership skills with experience mentoring or managing teams
• Exceptional communication and interpersonal skills, with the ability to navigate complex conversations
• Strategic mindset with a focus on problem-solving and continuous improvement
• Ability to thrive in a dynamic environment while maintaining attention to detail and follow-through
• Experience collaborating across departments to deliver cohesive, high-quality service

Responsibilities

• Own and oversee the end-to-end client service experience, ensuring satisfaction, retention, and growth
• Act as the primary escalation point for complex client issues, delivering thoughtful and timely resolutions
• Build and maintain strong, trust-based relationships with key stakeholders and executive-level clients
• Lead, mentor, and develop a client service team, fostering accountability, responsiveness, and professionalism
• Collaborate cross-functionally with operations, sales, and leadership teams to align service delivery with business objectives
• Monitor service metrics, KPIs, and client feedback to identify trends, risks, and opportunities for improvement
• Drive process enhancements that improve efficiency, consistency, and overall client experience
• Support onboarding of new clients, ensuring smooth transitions and clear expectations from day one
• Partner with leadership on strategic initiatives related to client retention, service expansion, and experience optimization

Skills

Client services experience

Account management

Leadership

Communication

Strategic thinking

Cross-functional collaboration

Attention to detail

Job description

RockBridge Search & Recruitment in Los Angeles, CA seeks a VP, Client Service Manager to elevate client relationships into strategic partnerships, ensuring flawless delivery and a superior service experience for high‑level clients.

You are a polished, solutions‑oriented leader who thrives in a fast‑paced environment, owning end‑to‑end client service, mentoring the team, and collaborating with operations, sales, and leadership to align delivery with objectives and grow long‑term value.