VP, Claims Operations — Strategic Leader (Remote)

Alight Solutions Ltd; Illinois; Hybrid; USD 200,000 - 225,000; Full time

Benefits offered by this job

Flexible working

Health & wellbeing programs

Education & growth

Parental leave

Retirement plans

Job summary

Alight Solutions Ltd is seeking a strategic executive to lead Claim Operations, including absence and disability management, appeals processing, and quality audits. This role demands a history of strategic planning, regulatory compliance, and financial optimization within a large employee benefits environment.

The VP will mentor leaders, drive performance, and partner with product, sales, and implementation teams while maintaining a focus on customer outcomes and cost efficiency.

Qualifications

• 15+ years operations / service delivery experience in absence, disability, benefits administration, or related field.
• 7+ years people leadership including at least 3 years as leader of leaders.
• Demonstrate ability to develop and execute strategy and deliver operational excellence.
• Data & analytics to drive decision making and process improvement.
• Develop business plans and financial models supporting strategic objectives.
• Exceptional leadership to foster collaboration and engagement.

Responsibilities

• Develop and execute strategies for Claim Operations (Absence, Disability, Workers’ Comp, training, quality, escalations, appeals).
• Lead and grow leaders; promote Alight values and continuous performance management.
• Leverage technology, data, analytics, and process excellence to improve service, productivity and cost.
• Monitor indicators and trends; partner with analytics to keep metrics current.
• Drive cross-functional collaboration across teams and stakeholders to deliver results.
• Manage relationships with clients, brokers/agencies, sales, product, and implementation.
• Oversee Claim Operations budget; forecast and re-forecast to meet revenue objectives.
• Stay informed on industry trends in disability and absence management.
• Engage in customer presentations and client meetings.
• Communicate results to Claim Operations leadership.

Skills

Leadership

Strategy

Data analytics

Financial modeling

Budgeting

Communication

Education

Bachelor’s degree

MBA

Job description

Alight Solutions Ltd is seeking a strategic executive to lead Claim Operations, including absence and disability management, appeals processing, and quality audits. This role demands a history of strategic planning, regulatory compliance, and financial optimization within a large employee benefits environment.

The VP will mentor leaders, drive performance, and partner with product, sales, and implementation teams while maintaining a focus on customer outcomes and cost efficiency.