VP, Business Banking Relationship Leader

Customers Bank; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Job summary

Customers Bank in Malvern, PA seeks a VP, Relationship Manager to lead business banking relationships across Chester/Delaware County. You will develop new lending opportunities, coordinate with product partners, and manage a growing portfolio of SMB clients, including nonprofits and commercial borrowers.

You’ll be the trusted advisor, guiding clients through credit decisions and deposit solutions while ensuring service excellence, risk controls, and reliable CRM activity in Salesforce.

Qualifications

• 5+ years in SMB lending or related role.
• Experience with CRM systems.
• Strong credit underwriting knowledge.
• Bilingual English/Spanish preferred.
• Ability to manage multiple priorities.

Responsibilities

• Develop new business via referrals, cold calls, and COIs.
• Serve as SPOC for clients, coordinating with product partners.
• Manage a portfolio of SMB clients with credit and deposit growth.
• Lead the full sales cycle from prospecting to onboarding.
• Use Salesforce and SBLG to input applications and track pipeline.
• Ensure compliance and accurate documentation.

Skills

Relationship management

Sales & lending

CRM experience

Cold calling / business development

Bilingual English/Spanish

Tools

Salesforce

Microsoft Office

Job description

Customers Bank in Malvern, PA seeks a VP, Relationship Manager to lead business banking relationships across Chester/Delaware County. You will develop new lending opportunities, coordinate with product partners, and manage a growing portfolio of SMB clients, including nonprofits and commercial borrowers.

You’ll be the trusted advisor, guiding clients through credit decisions and deposit solutions while ensuring service excellence, risk controls, and reliable CRM activity in Salesforce.