VP, Relationship Manager

Customers Bank; Malvern (Chester County); On-site; USD 120,000 - 180,000; Full time

Job summary

Customers Bank in Malvern, PA, seeks a VP Relationship Manager – Business Banking to serve small to mid-size business clients with lending, deposits, and treasury solutions.

You will lead sales cycles, coordinate with product partners, and grow the local market through strong client relationships and community involvement.

Qualifications

• 5+ years of experience in loan production for small to medium sized businesses.
• Solid understanding of credit underwriting and deposit products.
• Proven track record in business development and relationship management.
• Familiarity with the Chester/Delaware County small to medium business market.
• Bilingual English/Spanish preferred.

Responsibilities

• Develop new business opportunities through cold calling, lead lists, referrals, and COIs.
• Serve as the Single Point of Contact (SPOC) for clients, coordinating with internal product partners to deliver banking solutions.
• Build a robust network of COIs in the Chester/Delaware County market with engagement and referrals.
• Represent Customers Bank at community events to grow visibility and local relationships.
• Manage and grow a portfolio of SMB clients with focus on credit and deposits.
• Lead the full sales cycle from prospecting to onboarding.
• Originate and structure loans for owner-occupied CRE, nonprofits, and C&I borrowers.
• Open business deposit accounts and provide treasury management solutions.
• Monitor portfolio risk and maintain credit quality.

Skills

Relationship management

Sales

Interpersonal skills

Presentation

Tools

Salesforce

Microsoft Office

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:

We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:

We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do

Customers Bank is seeking a Relationship Manager – Business Banking, VP to join our team in Chester/Delaware County, PA. This role is designed for a community-focused professional who is passionate about helping small to medium size businesses grow through customized lending and deposit solutions.

You’ll act as a trusted advisor to small to medium size business clients — including business owners, nonprofits, and commercial borrowers — while promoting Customers Bank’s presence in the local Chester/Delaware County market.

If you thrive in a fast-paced, relationship-driven environment and have a deep understanding of the small to medium size business ecosystem, this role is for you.

Business Development & Relationship Management

• Develop new business opportunities through cold calling, lead lists, internal and external referrals, and partnerships with Centers of Influence (COIs).
• Serve as the Single Point of Contact (SPOC) for your clients, coordinating with internal product partners to deliver comprehensive banking solutions.
• Build a robust network of COIs in the Chester/Delaware County market with a clear plan for regular engagement and referral generation.
• Represent Customers Bank at community and networking events to grow visibility and strengthen local relationships.
• Manage and grow a portfolio of small to medium size business clients, with a focus on both credit and deposit growth.

Sales & Lending Execution

• Lead the full sales cycle, from prospecting and needs analysis to closing and onboarding.
• Originate and structure loans for owner-occupied commercial real estate, nonprofits, and C&I (Commercial & Industrial) borrowers.
• Open business deposit accounts and provide tailored treasury management solutions.
• Ensure ongoing servicing of clients’ banking needs while maintaining high service standards.
• Monitor portfolio risk, with emphasis on minimizing delinquencies and maintaining credit quality.

Process & Pipeline Management

• Use Salesforce and the SBLG (Small Business Lending Group) system to input applications, manage the sales pipeline, and track all client interactions.
• Maintain accurate weekly reports on pipeline activity, production metrics, and relationship status.
• Follow all compliance, risk, and operational protocols for credit documentation, account opening, and reporting.

Why Join Customers Bank?

• Entrepreneurial culture with a strong focus on community banking.
• Tools, technology, and support to help you succeed in the field.
• Competitive compensation and benefits.
• An opportunity to make a meaningful impact on the Chester/Delaware County small to medium size business community.

What Do You Need?

• 5+ years of experience, loan production in a Small to Medium Size Business Lending role, using customized business software, Internet/Online systems, and customer relationship management systems (CRM).
• Solid understanding of credit underwriting and deposit products.
• Proven track record in business development and relationship management.
• Familiarity with the Chester/Delaware County small to medium size business market and its key influencers.
• Strong interpersonal, presentation, and organizational skills.
• Self-starter with the ability to work independently and manage multiple priorities.
• Bilingual (English/Spanish) Preferred.

Success Metrics

• Achievement of individual lending and deposit production goals.
• Growth of client portfolio through new business development and relationship deepening.
• Engagement with local COIs and consistent referral activity.
• Timely and accurate documentation and CRM management.
• High client satisfaction and retention.

Technology Skills

• Proficiency in Salesforce and Microsoft Office tools.
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.