VP, Application Technology

Waterton; Chicago (IL); Hybride; USD 160 000 - 200 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Life Insurance

401k + match

PTO & Holidays

Tuition reimbursement

Onsite gym

Résumé du poste

Waterton seeks a VP, Application Technology to lead enterprise application support across corporate and community platforms. You will oversee the Yardi environment, manage the help desk, and drive continuous improvement through analytics and training.

This role partners with Operations and EVP Technology to set technology priorities and ensure secure, compliant systems. You will mentor the Business Systems Support team, own vendor relationships, and guide asset launches while aligning with

Qualifications

• 8-12+ years in application support or IT operations with leadership
• Experience running training programs and supporting enterprise systems

Responsabilités

• Lead enterprise application support across Corporate and Community systems (Level I–III)
• Oversee the Business Systems Support and Enablement team performance
• Oversee Yardi enterprise account across Corporate and Community levels
• Oversee Application help desk operations, ticket management, and SLA performance
• Drive continuous improvement using ticket trends and training gaps
• Manage set-up and launch of newly transitioned assets
• Manage SharePoint functionality for Corporate and AUM
• Collaborate with Operations Leadership and EVP Technology to set priorities
• Own full lifecycle of applications: implementation, integration, optimization
• Work with Operations on enterprise training strategy for all apps
• Manage vendor relationships and system support for all software providers
• Partner with project teams to define training needs for implementations
• Support Data and Business Analytics teams with data requirements
• Coordinate user access, provisioning, security, and compliance
• Lead stakeholder engagement from field teams to executives
• Provide constructive feedback and development opportunities to associates

Connaissances

Leadership

IT operations

Team mentoring

Stakeholder management

Outils

Yardi

SharePoint

Ticketing systems

Description du poste

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

VP, Application Technology

Locations

Showing 1 location

Waterton Corporate Office
222 S Riverside Plz
Chicago, IL 60606, USA

• Hybrid
• Operations
• Full-Time
• Requisition #: VPAPP009101

Description

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall, we are a collection of people who strive daily to “find the good and leave it better”.

Job Summary

Provide executive leadership and strategic direction for enterprise-wide application support across Waterton Corporate and Community platforms. Responsible for application support of daily operations, application lifecycle management, and user adoption to ensure effective use of business & enterprise systems.

How you will contribute to our team:

• Lead enterprise application support across Corporate and Community systems (Level I–III)
• Lead, mentor and enhance the performance of the Business Systems Support and Enablement team
• Oversee the Yardi enterprise account. Yardi is used extensively at the Corporate and Community levels.
• Oversee Application help desk operations, ticket management, and SLA performance including:
  • Actively monitoring the status of all open tickets.
  • Priority setting for the team.
  • Workflow reviews and improvements to the help desk processes.
  • Evaluate support tickets and trends to determine training gaps and needs.
  • Monthly reporting.
• Drive continuous improvement using ticket trends, analytics, and training gaps
• Manage the application set-up and launch of newly transitioned assets.
• Manage all SharePoint functionality associated with the Corporate office as well as that associated with the AUM (communities).
• Work closely with the Operations Leadership team and the EVP Technology in establishing ongoing technology priorities at our communities.
• Partner with the Waterton Operations leadership team in all projects, support and application training initiatives.
• Own the full lifecycle of applications: implementation, integration, optimization
• Work with Operations in establishing and implementing an enterprise training and development strategy for all supported applications
• Manage vendor relationships and system support for all software providers.
• Partner with project teams to define training requirements for implementations
• Parter with the Data and Business Analytics teams in support of all data requirements/needs.
• Work closely with the Enterprise Systems team around user access/provisioning, system security, and compliance.
• Lead stakeholder engagement from field teams to executive leadership
• Provide effective management of associates through timely, candid and constructive feedback. Develop associates to their fullest potential, providing challenging opportunities that enhance career growth.

Knowledge, Skills, and Abilities

• 8-12+ years of experience in application support, IT operations, or enterprise systems with leadership responsibility.
• Experience overseeing both support functions and training programs preferred.

How we will recognize and reward you:

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone’s needs including:

• Competitive compensation and incentive program participation
• Full suite of benefits, including Medical, Dental, Life, Disability, and even pet insurance.
• 401k + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external training, as well as consideration for tuition reimbursement.
• Employee discounts and wellness initiatives, like an onsite gym.
• Hybrid work environment (based on business or position needs)

The typical base salary hiring range for this role is $160,000.00-$200,000.00 per year, plus bonus program participation.

The pay range is base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate, and the actual pay may vary depending on related work experience, certifications, education, and other job related factors.

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.