Property Account Specialist - Renewals

Waterton; Chicago (IL); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Industry leading 12 weeks paid paren­t

Medical, Dental, Life, Disability, and

401K + match

Generous paid time off and holidays

Tuition reimbursement

Job summary

Waterton is seeking a Property Accounts Specialist to support the renewal program across multiple properties. The role involves administering renewals, resident follow-ups, and related administrative tasks using Yardi.

This is a remote position with preference for candidates in the Central and Mountain regions. You will generate renewal batches, deliver notices, follow up to execute leases, track memos and fees, and prepare leases for signature while handling roommate changes as needed.

Qualifications

• Supports renewal processes for multiple properties and follows up with residents.
• Experience using Yardi is a plus for managing leases.
• Strong customer service and teamwork skills are essential.

Responsibilities

• Provide residents with renewal forms and record notices in the system.
• Generate renewal batches for regional approval and deliver letters via email/portal.
• Conduct daily follow-ups to aid lease renewal execution.
• Track notices, billed fees, and update month-to-month ledgers.
• Prepare leases for signature and handle roommate changes per policy.

Skills

Prioritization

Customer service

Teamwork

Multifamily housing knowledge

Yardi experience

High school diploma

Education

High school diploma or equivalent

Tools

Yardi

Job description

The Property Accounts Specialist assists with the administrative renewal functions for multiple Waterton properties. This role will be responsible for administering the lease renewal program, resident follow up and with other administrative tasks as assigned. Waterton utilizes Yardi for their property management software. This is a remote position and work location in the Central and Mountain regions are preferred.

Responsibilities

• Provides residents, who express interest in vacating, with an approved form to sign and records the notice in the system. Follows up with the resident once the notice is recorded and provides any next steps that may be required.
• Generates renewal batches for approval by the regional manager. Responsible for delivering letters to residents, via email and the portal, and to the Community Manager. May be required to assist with mail or certified delivery, where required.
• Responsible for daily follow ups, via phone and email, to residents to aide through lease renewal execution.
• Responsible for tracking status with resident memos and ensures month to month fees are billed accurately and timely to resident ledgers.
• Responsible for generating leases and sending to all leaseholders for signature, as well as following up until the lease is signed by all parties. Responsible for making roommate additions or releases to lease agreements, in accordance with company policy.

What You’ll Bring- Desired Skills And Experience

• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Ability to work well with others in a team environment
• Basic understanding of multifamily housing principles
• Yardi experience a plus
• High school diploma or equivalent

Benefits

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Industry leading 12 weeks paid parental leave
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Typical Base Pay: $25-$30/hour. Pay may vary based on location and/or experience.

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.