Property Manager

Waterton; Franklin (TN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Life, Disability, and

Pet insurance

401K + match

Generous paid time off

Parental leave

Tuition reimbursement

Job summary

Waterton in Franklin, TN is seeking a Community Manager (Property Manager) to lead a high-performing on-site team, oversee renovations, and deliver exceptional resident experiences while safeguarding financial performance.

You will mentor staff, ensure compliance with housing laws, monitor KPIs such as occupancy and NOI, and partner with construction, asset management, and marketing to drive value through lease-ups and capital projects.

Qualifications

• 3+ years of multifamily property management leadership experience.
• Experience managing communities undergoing renovations or value-add repositioning is strongly preferred.
• Strong financial acumen including budgeting, forecasting, and KPI achievement.
• Proven leadership and team development skills.
• Excellent communication, conflict resolution, and customer service abilities.
• Bachelor's degree preferred or equivalent relevant experience.

Responsibilities

• Lead on-site team to deliver exceptional resident experience while driving financial performance and operational excellence.
• Drive occupancy through effective leasing strategies, marketing initiatives, and competitive positioning during renovations.
• Monitor and analyze KPIs such as occupancy, delinquency, renewal rates, rental premiums, and renovation ROI; use insights to guide strategy.
• Collaborate cross-functionally with construction, asset management, marketing, and leadership teams.
• Ensure compliance with company policies, fair housing regulations, safety standards, and legal requirements.

Skills

Leadership

Communication

Customer service

Team development

Financial acumen

Education

Bachelor's degree or equivalent

Tools

Yardi

Job description

About Waterton

At Waterton, we believe in finding the good and leaving it better. For over 30 years, we've been passionate about delivering incredible resident experiences, made possible by offering an extraordinary experience for our talented associates. We value adaptability, curiosity, accountability, and commitment to excellence. If this sounds like you, we'd love to meet you.

Job Summary

As a Community Manager (Property Manager), you will lead a high-performing team to deliver exceptional resident experience while driving financial performance and operational excellence. The ideal candidate is resilient, results-oriented, curious, adaptable, and has an ownership mindset.

What You Need To Succeed

An Ownership Mindset (Own It)

Leadership starts with accountability and integrity. By owning your impact and empowering your team, you create exceptional experiences for residents and lasting results for the business.

• Lead, coach, and develop on-site team members to achieve operational excellence and professional growth.
• Ensure compliance with company policies, fair housing regulations, safety standards, and legal requirements.

Resiliency (Be Kind)

Resilient leaders create stability and optimism, even in challenging times. By turning setbacks into opportunities, you foster a positive environment where teams and residents thrive.

• Maintain a professional, solution-focused approach during construction disruptions, resident concerns, or operational challenges.
• Motivate and encourage team members during high-pressure periods such as unit turns, lease-ups, and capital project phases.

Results Orientation (Get It Done)

Strong leaders have a thorough understanding of financials. By focusing on KPIs like occupancy rates and NOI targets, you drive operational excellence and inspire your team to exceed goals.

• Drive occupancy through effective leasing strategies, marketing initiatives, and competitive positioning during renovations.
• Monitor and analyze KPIs such as occupancy, delinquency, renewal rates, rental premiums, and renovation ROI, using the insights to drive performance strategy.

Adaptability (Listen & Talk)

Change is constant and adaptable leaders keep communities competitive. By listening, learning, and pivoting quickly, you ensure success in a dynamic environment.

• Adjust operational strategies in response to construction schedules, market conditions, and business priorities.
• Collaborate cross-functionally with construction, asset management, marketing, and leadership teams.

Curiosity (Have Fun)

Curiosity sparks innovation and continuous improvement. Leaders who ask "why" and "how can we do this better" uncover trends, challenge assumptions, and deliver creative solutions.

• Continuously evaluate processes and identify opportunities to improve efficiency, resident satisfaction, and team productivity.
• Stay informed on market trends, competitor activity, and emerging best practices in multifamily operations and renovations.

What You'll Bring - Desired Skills And Experience

• 3+ years of multifamily property management leadership experience.
• Experience managing communities undergoing renovations or value-add repositioning is strongly preferred.
• Strong financial acumen including budgeting, forecasting, and KPI achievement.
• Proven leadership and team development skills.
• Excellent communication, conflict resolution, and customer service abilities.
• Yardi experience preferred.
• Bachelor's degree preferred or equivalent relevant experience.

Benefits

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Competitive compensation and incentive program participation
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• Generous parental leave
• A commitment to life-long learning through learning plans that include internal and external training, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Waterton welcomes all

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.