VP, AI-Driven Shopping Innovation & Strategy

Fairygodboss; New York (NY); On-site; USD 250,000 - 350,000; Full time

Job summary

Chase is seeking a Vice President to lead Shopping Innovation & AI Strategy within the Becoming a Customer Digital Shopping team. You will set the vision to modernize consumer deposit shopping, lead agentic shopping and AI-driven experiences, and partner across functions to deliver scalable, customer-centered outcomes.

You will translate emerging AI technologies into strategic roadmaps, define success metrics, and drive experiments that improve confidence, engagement, and incremental growth

Qualifications

• Bachelor's degree in marketing, business, strategy, analytics, design, technology or related field.
• 7+ years leading digital strategy, customer experience, innovation, growth, or transformation initiatives.
• Ability to turn ambiguous problems into a clear vision, roadmap, and measurable outcomes.
• Hands-on AI fluency with experience applying AI to real workflows and decisions.
• Understanding of agentic AI, multi-step workflows, data grounding, autonomy limits, and human checks.
• Judgment on when AI should scale vs. require controls or human input.
• Proven ability to lead complex cross-functional initiatives with senior stakeholders.
• Strong analytical problem-solving, linking insight, data and commercial outcomes.
• Experience designing and scaling test-and-learn programs and new digital capabilities.
• Excellent written and verbal communication for technical and non-technical audiences.

Responsibilities

• Develop and lead the multi-year vision for shopping innovation with agentic AI as a core priority.
• Reimagine how customers discover, evaluate, compare, and select banking products across experiences.
• Identify and prioritize high-value AI uses across the shopping journey and experimentation.
• Translate technologies and customer behavior into strategies, roadmaps, and experiments.
• Define the role of AI agents in the shopping ecosystem with human oversight where needed.
• Champion responsible, customer-centered AI with clear success metrics and risk controls.
• Partner across marketing, product, design, analytics, tech, legal, risk, and controls to align priorities.
• Build an experimentation agenda testing value, impact, trust, feasibility, and scalability.
• Use research, data, and market trends to identify unmet needs and inform choices.
• Create executive narratives and concise presentations to secure decisions and momentum.
• Define and report outcomes like customer confidence, engagement, conversion, and growth.

Skills

AI fluency

Agentic AI

Cross-functional leadership

Stakeholder influence

Customer-centered problem-solving

Test-and-learn design

Communication skills

Ambiguity tolerance

Education

Bachelor's degree in marketing, business, strategy, analytics, design, technology

Job description

Chase is seeking a Vice President to lead Shopping Innovation & AI Strategy within the Becoming a Customer Digital Shopping team. You will set the vision to modernize consumer deposit shopping, lead agentic shopping and AI-driven experiences, and partner across functions to deliver scalable, customer-centered outcomes.

You will translate emerging AI technologies into strategic roadmaps, define success metrics, and drive experiments that improve confidence, engagement, and incremental growth