VP, Product Management, OSM

OpenText; Alpharetta (GA); On-site; USD 250,000 - 350,000; Full time

Job summary

OpenText is seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead product strategy and execution across ITOM, Observability, AIOps, Service Management, and related domains. This executive role drives AI-first initiatives and a platform evolution from traditional apps to intelligent, agent-driven workflows.

You will partner with cross-functional teams, engage strategic clients, and shape pricing, go-to-market, and governance to achieve enterprise-scale

Qualifications

• 15+ years of product management experience in enterprise software, including SaaS and cloud platforms.
• Proven VP-level leadership experience managing product leaders and large product portfolios.
• Deep expertise in ITSM, ITOM, observability, AIOps, automation, workflow platforms, CMDB, asset management, or related enterprise technologies.
• Strong understanding of AI-native product design, agentic AI, automation, APIs, workflow orchestration, governance, and enterprise data platforms.
• Demonstrated success developing and executing multi-year product strategies that drive growth, retention, modernization, and business impact.
• Strong commercial acumen across pricing, packaging, monetization, adoption, and consumption-based models.
• Outstanding executive communication, stakeholder management, and client engagement skills.
• Ability to make clear, data-driven decisions in rapidly evolving markets.

Responsibilities

• Own the vision, strategy, roadmap, and investment priorities for the OSM portfolio.
• Lead and develop a high-performing product management organization.
• Drive the transition from UI-centric products to API-, data-, workflow-, and AI-first platforms.
• Define how humans, copilots, and autonomous agents interact across enterprise workflows.
• Partner with Development, Architecture, Cloud Operations, Design, Sales, Marketing, and Client Success to deliver market-leading solutions.
• Engage with strategic clients, analysts, and partners to shape product direction and competitive differentiation.

Skills

Executive leadership

Product management (VP-level)

ITSM ITOM AIOps

AI-native product design

APIs & integration

Workflow orchestration

Stakeholder management

Pricing & monetization

Data-driven decisions

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is transforming enterprise software for an AI-first world, where agents, automation, and workflows increasingly drive business outcomes. We are seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead product strategy, vision, and execution for our portfolio spanning ITOM, Observability, AIOps, Service Management, CMDB, Asset Management, Automation, and Agentic AI.

This executive leadership role will define the future of an AI-native OSM platform, evolving products such as SMAX from traditional applications into intelligent execution engines where AI agents, copilots, APIs, workflows, and people work together to automate and govern enterprise operations at scale.

WHAT THE ROLE OFFERS:

• Own the vision, strategy, roadmap, and investment priorities for the OSM portfolio.
• Lead and develop a high-performing product management organization.
• Drive the transition from UI-centric products to API-, data-, workflow-, and AI-first platforms.
• Define how humans, copilots, and autonomous agents interact across enterprise workflows.
• Partner with Development, Architecture, Cloud Operations, Design, Sales, Marketing, and Client Success to deliver market-leading solutions.
• Engage with strategic clients, analysts, and partners to shape product direction and competitive differentiation.
• Influence pricing, packaging, monetization, and go-to-market strategies for AI-driven and consumption-based business models.
• Establish strong product operating rhythms, governance, prioritization frameworks, and outcome-based success measures.

WHAT YOU NEED TO SUCCEED

• 15+ years of product management experience in enterprise software, including SaaS and cloud platforms.
• Proven VP-level leadership experience managing product leaders and large product portfolios.
• Deep expertise in ITSM, ITOM, observability, AIOps, automation, workflow platforms, CMDB, asset management, or related enterprise technologies.
• Strong understanding of AI-native product design, agentic AI, automation, APIs, workflow orchestration, governance, and enterprise data platforms.
• Demonstrated success developing and executing multi-year product strategies that drive growth, retention, modernization, and business impact.
• Strong commercial acumen across pricing, packaging, monetization, adoption, and consumption-based models.
• Outstanding executive communication, stakeholder management, and client engagement skills.
• Ability to make clear, data-driven decisions in rapidly evolving markets.

ONE LAST THING

This is a rare opportunity to shape the future of enterprise operations software and lead the industry transition to AI-native service management. You will play a pivotal role in defining OpenText's next generation of products, driving innovation, client outcomes, and long-term business growth in the era of agentic AI.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.