VP of AI-First Product Management

OpenText; Provo (UT); On-site; USD 180,000 - 280,000; Full time

Job summary

OpenText is seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead the product strategy, vision, and execution across ITOM, Observability, AIOps, and Service Management. This executive role will shape a AI-native OSM platform to evolve products like SMAX into intelligent execution engines that automate enterprise operations at scale.

The role requires 15+ years in enterprise software product management, with proven VP-level leadership and a track record of

Qualifications

• 15+ years of product management experience in enterprise software, including SaaS and cloud platforms.
• Proven VP-level leadership experience managing product leaders and large product portfolios.
• Deep expertise in ITSM, ITOM, observability, AIOps, automation, workflow platforms, CMDB, asset management, or related enterprise technologies.
• Strong understanding of AI-native product design, agentic AI, automation, APIs, workflow orchestration, governance, and enterprise data platforms.
• Demonstrated success developing and executing multi-year product strategies that drive growth, retention, modernization, and business impact.
• Strong commercial acumen across pricing, packaging, monetization, adoption, and consumption-based models.
• Outstanding executive communication, stakeholder management, and client engagement skills.
• Ability to make clear, data-driven decisions in rapidly evolving markets.

Responsibilities

• Define and own the vision, strategy, roadmap, and investment priorities for the OSM portfolio.
• Lead and develop a high-performing product management organization.
• Drive the transition from UI-centric products to API-, data-, workflow-, and AI-first platforms.
• Define how humans, copilots, and autonomous agents interact across enterprise workflows.
• Partner with Development, Architecture, Cloud Operations, Design, Sales, Marketing, and Client Success to deliver market-leading solutions.
• Engage with strategic clients, analysts, and partners to shape product direction and competitive differentiation.
• Influence pricing, packaging, monetization, and go-to-market strategies for AI-driven and consumption-based models.
• Establish strong product operating rhythms, governance, prioritization frameworks, and outcome-based success measures.

Skills

Executive leadership

Product strategy

Enterprise software

SaaS & cloud platforms

AI-driven product design

Data-driven decision making

Job description

OpenText is seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead the product strategy, vision, and execution across ITOM, Observability, AIOps, and Service Management. This executive role will shape a AI-native OSM platform to evolve products like SMAX into intelligent execution engines that automate enterprise operations at scale.

The role requires 15+ years in enterprise software product management, with proven VP-level leadership and a track record of