Volunteer Services & Gift Shop Manager | Growth & Impact

INTEGRIS Health; Edmond (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

INTEGRIS Health Edmond Hospital in Edmond, OK seeks a Day shift, full-time Manager Volunteer Services/Gift Shop to lead the volunteer program and oversee the gift shop, driving profitability and quality service.

The role manages staff, scheduling, budgets, and reporting, while upholding safety standards and patient-oriented care within a non-profit health system. Strong English communication and nonprofit operations experience are preferred.

Qualifications

• Bachelor's degree or 4 years of experience in volunteer management or retail operation/management.
• Must be able to communicate effectively in English (verbal/written)

Responsibilities

• Manages department staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Prioritizes/assigns work for effective coverage of all service areas with both paid staff and volunteer assignments.
• Observes, analyzes, evaluates, and makes recommendations to the Director regarding department operations, policies, standards, work environment, and safety.
• Responds to customer concerns regarding the operations of the Volunteer Services Department/Gift Shop.
• Assists in the development of the department annual budgets and in maintaining monthly expenses.
• Participates in the continuous Quality Improvement program and process improvement programs within the department.
• Manages financial operations and development opportunities of fiscal growth of retail locations including deposits and inventory control.
• Oversees the gift shop operations including financial responsibilities, employee payroll deductions, invoice payment, special events, sales and merchandising.
• Develops business practices and reporting systems.
• Develops service area descriptions and procedures for staff and volunteers.

Education

Bachelor's degree or 4 years of experience in volunteer management or retail operation/management

Job description

INTEGRIS Health Edmond Hospital in Edmond, OK seeks a Day shift, full-time Manager Volunteer Services/Gift Shop to lead the volunteer program and oversee the gift shop, driving profitability and quality service.

The role manages staff, scheduling, budgets, and reporting, while upholding safety standards and patient-oriented care within a non-profit health system. Strong English communication and nonprofit operations experience are preferred.