Manager Vol Svcs & Gift Shop

INTEGRIS Health; Edmond (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

INTEGRIS Health Edmond Hospital in Edmond, OK seeks a Day shift, full-time Manager Volunteer Services/Gift Shop to lead the volunteer program and oversee the gift shop, driving profitability and quality service.

The role manages staff, scheduling, budgets, and reporting, while upholding safety standards and patient-oriented care within a non-profit health system. Strong English communication and nonprofit operations experience are preferred.

Qualifications

• Bachelor's degree or 4 years of experience in volunteer management or retail operation/management.
• Must be able to communicate effectively in English (verbal/written)

Responsibilities

• Manages department staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Prioritizes/assigns work for effective coverage of all service areas with both paid staff and volunteer assignments.
• Observes, analyzes, evaluates, and makes recommendations to the Director regarding department operations, policies, standards, work environment, and safety.
• Responds to customer concerns regarding the operations of the Volunteer Services Department/Gift Shop.
• Assists in the development of the department annual budgets and in maintaining monthly expenses.
• Participates in the continuous Quality Improvement program and process improvement programs within the department.
• Manages financial operations and development opportunities of fiscal growth of retail locations including deposits and inventory control.
• Oversees the gift shop operations including financial responsibilities, employee payroll deductions, invoice payment, special events, sales and merchandising.
• Develops business practices and reporting systems.
• Develops service area descriptions and procedures for staff and volunteers.

Education

Bachelor's degree or 4 years of experience in volunteer management or retail operation/management

Job description

Job Description

Join our team as a day shift, full time, Manager Vol Svc & Gift Shop at INTEGRIS Health Edmond Hospital in Edmond, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Responsibilities

The Manager Volunteer Services/Gift Shop manages the supervision of the volunteer services department, oversees the gift shop, is responsible for promoting and ensuring a profitable retail outlet/revenue source, and delivers a quality volunteer program. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

• Manages department staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Prioritizes/assigns work for effective coverage of all service areas with both paid staff and volunteer assignments.
• Observes, analyzes, evaluates, and makes recommendations to the Director regarding department operations, policies, standards, work environment, and safety.
• Responds to customer concerns regarding the operations of the Volunteer Services Department/Gift Shop.
• Assists in the development of the department annual budgets and in maintaining monthly expenses.
• Participates in the continuous Quality Improvement program and process improvement programs within the department.
• Manages financial operations and development opportunities of fiscal growth of retail locations including deposits and inventory control.
• Oversees the gift shop operations including financial responsibilities, employee payroll deductions, invoice payment, special events, sales and merchandising.
• Develops business practices and reporting systems.
• Develops service area descriptions and procedures for staff and volunteers.

Qualifications

• Bachelors degree or 4 years of experience in volunteer management or retail operation/management

Preferred Job Qualifications

• Certified Administrators of Volunteer Services (CAVS) preferred
• Must be able to communicate effectively in English (verbal/written)

INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.