Volunteer Programs Lead & Coach

Paycom - ATS; San Francisco (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

MHASF is seeking a Volunteer Manager to develop and oversee its volunteer and practicum programs in San Francisco. The role supervises a mix of remote and on-site volunteers, including practicum students and Warm Line volunteers, ensuring robust onboarding, training, and scheduling processes.

You will coordinate remote placements, build meaningful opportunities, and manage front-desk operations while supporting weekend Warm Line activities.

Qualifications

• 3+ years experience managing or coordinating volunteers, interns, programs, or teams.
• 2+ years supervisory or management experience.
• Bachelor’s degree in social work, psychology, public health, human services, nonprofit management, or related field, or equivalent combination of education and relevant experience.
• Experience developing or managing volunteer programs, preferably in a nonprofit, community-based, or human services setting.
• Deep familiarity with mental health peer support, peer recovery, and peer-led approaches, including self-determination, lived experience, and person-centered support.
• Experience working in mental health, behavioral health, peer support, social services, or a related field.
• Strong organizational, communication, and relationship-building skills with the ability to manage multiple priorities and support a diverse group of volunteers and practicum students.
• Experience providing coaching, feedback, and support to volunteers, interns, or staff.
• Ability to work Saturday through Wednesday, 9:00 am to 5:00 pm and work on site at 870 Market Street, Suite 658, San Francisco.
• Commitment to MHASF’s peer-led, voluntary, self-directed, and non-clinical approach to mental health support.

Responsibilities

• Recruit, onboard, train, schedule, and support volunteers and practicum students.
• Provide ongoing supervision, coaching, and performance support to approximately five practicum students and five general volunteers, with the program expected to grow over time.
• Coordinate remote practicum placements and ensure students meet program and university requirements.
• Develop and maintain meaningful volunteer opportunities across Warm Line, peer services, and administrative functions.
• Coordinate in-person volunteer shifts at the MHASF office, including use of designated volunteer workstations and Warm Line equipment.
• Manage the MHASF front desk during designated shifts, providing administrative support, and serving as a point of contact for visitors, staff, and volunteers.
• Provide weekend operational coordination and support for volunteer-supported Warm Line activities.
• Serve as an on-site point of contact for weekend Warm Line operations and escalate staff, safety, technology, or service issues to the appropriate supervisor.
• Maintain volunteer records, schedules, hours, training requirements, and other program documentation.
• Build an engaging, sustainable volunteer program that expands MHASF’s capacity to provide peer support and related services.

Skills

Volunteer management

Supervisory experience

Program development

Recruitment

Onboarding

Training

Coaching

Communication

Relationship-building

Education

Bachelor’s degree in social work, psychology, public health, human services, nonprofit management or related field

Equivalent combination of education and relevant experience

Job description

MHASF is seeking a Volunteer Manager to develop and oversee its volunteer and practicum programs in San Francisco. The role supervises a mix of remote and on-site volunteers, including practicum students and Warm Line volunteers, ensuring robust onboarding, training, and scheduling processes.

You will coordinate remote placements, build meaningful opportunities, and manage front-desk operations while supporting weekend Warm Line activities.