Volunteer Manager

Paycom - ATS; San Francisco (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

MHASF is seeking a Volunteer Manager to develop and oversee its volunteer and practicum programs in San Francisco. The role supervises a mix of remote and on-site volunteers, including practicum students and Warm Line volunteers, ensuring robust onboarding, training, and scheduling processes.

You will coordinate remote placements, build meaningful opportunities, and manage front-desk operations while supporting weekend Warm Line activities.

Qualifications

• 3+ years experience managing or coordinating volunteers, interns, programs, or teams.
• 2+ years supervisory or management experience.
• Bachelor’s degree in social work, psychology, public health, human services, nonprofit management, or related field, or equivalent combination of education and relevant experience.
• Experience developing or managing volunteer programs, preferably in a nonprofit, community-based, or human services setting.
• Deep familiarity with mental health peer support, peer recovery, and peer-led approaches, including self-determination, lived experience, and person-centered support.
• Experience working in mental health, behavioral health, peer support, social services, or a related field.
• Strong organizational, communication, and relationship-building skills with the ability to manage multiple priorities and support a diverse group of volunteers and practicum students.
• Experience providing coaching, feedback, and support to volunteers, interns, or staff.
• Ability to work Saturday through Wednesday, 9:00 am to 5:00 pm and work on site at 870 Market Street, Suite 658, San Francisco.
• Commitment to MHASF’s peer-led, voluntary, self-directed, and non-clinical approach to mental health support.

Responsibilities

• Recruit, onboard, train, schedule, and support volunteers and practicum students.
• Provide ongoing supervision, coaching, and performance support to approximately five practicum students and five general volunteers, with the program expected to grow over time.
• Coordinate remote practicum placements and ensure students meet program and university requirements.
• Develop and maintain meaningful volunteer opportunities across Warm Line, peer services, and administrative functions.
• Coordinate in-person volunteer shifts at the MHASF office, including use of designated volunteer workstations and Warm Line equipment.
• Manage the MHASF front desk during designated shifts, providing administrative support, and serving as a point of contact for visitors, staff, and volunteers.
• Provide weekend operational coordination and support for volunteer-supported Warm Line activities.
• Serve as an on-site point of contact for weekend Warm Line operations and escalate staff, safety, technology, or service issues to the appropriate supervisor.
• Maintain volunteer records, schedules, hours, training requirements, and other program documentation.
• Build an engaging, sustainable volunteer program that expands MHASF’s capacity to provide peer support and related services.

Skills

Volunteer management

Supervisory experience

Program development

Recruitment

Onboarding

Training

Coaching

Communication

Relationship-building

Education

Bachelor’s degree in social work, psychology, public health, human services, nonprofit management or related field

Equivalent combination of education and relevant experience

Job description

Position Type: Full-time, ExemptPay: $79,000 annuallySchedule: 9AM-5PM, Saturday–Wednesday, with flexibility based on program needsThe Volunteer Manager is responsible for developing, coordinating, and overseeing MHASF’s volunteer and practicum programs. This position supervises and supports a combination of remote and in-person volunteers, including practicum students, Warm Line volunteers, and volunteers supporting in-person peer services.Key Responsibilities:· Recruit, onboard, train, schedule, and support volunteers and practicum students.· Provide ongoing supervision, coaching, and performance support to approximately five practicum students and five general volunteers, with the program expected to grow over time.· Coordinate remote practicum placements and ensure students meet program and university requirements.· Develop and maintain meaningful volunteer opportunities across Warm Line, peer services, and administrative functions.· Coordinate in-person volunteer shifts at the MHASF office, including use of designated volunteer workstations and Warm Line equipment.· Manage the MHASF front desk during designated shifts, providing administrative support, and serving as a point of contact for visitors, staff, and volunteers.· Provide weekend operational coordination and support for volunteer-supported Warm Line activities.· Serve as an on-site point of contact for weekend Warm Line operations and escalate staff, safety, technology, or service issues to the appropriate supervisor.· Maintain volunteer records, schedules, hours, training requirements, and other program documentation.· Build an engaging, sustainable volunteer program that expands MHASF’s capacity to provide peer support and related services.3+ years of experience managing or coordinating volunteers, interns, programs, or teams, including recruitment, onboarding, scheduling, training, and ongoing support2+ years of supervisory or management experienceBachelor’s degree in social work, psychology, public health, human services, nonprofit management, or a related field, or equivalent combination of education and relevant experienceExperience developing or managing volunteer programs, preferably in a nonprofit, community-based, or human services settingDeep familiarity with mental health peer support, peer recovery, and peer-led approaches, including self-determination, lived experience, and person-centered supportExperience working in mental health, behavioral health, peer support, social services, or a related fieldStrong organizational, communication, and relationship-building skills with the ability to manage multiple priorities and support a diverse group of volunteers and practicum studentsExperience providing coaching, feedback, and support to volunteers, interns, or staffAbility to work Saturday through Wednesday, 9:00 am to 5:00 pm and work on site at 870 Market Street, Suite 658, San FranciscoCommitment to MHASF’s peer-led, voluntary, self-directed, and non-clinical approach to mental health support