Volunteer Programs & Engagement Manager

Center for Child Protection; Austin (TX); Sur place; USD 65 000 - 70 000; Plein temps

Résumé du poste

Center for Child Protection is seeking a Volunteer Services Manager to lead the development, implementation, and management of its volunteer and internship programs in Austin, TX. The role oversees recruitment, onboarding, training, scheduling, recognition, and retention of volunteers and interns supporting direct services and community engagement.

The manager serves as the primary liaison with volunteers, university partners, and community organizations, collaborating across departments to

Qualifications

• Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
• 2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
• Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
• Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
• Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
• Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
• Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
• Proficiency with database management systems and Microsoft Office applications
• Ability to represent the organization professionally in public settings

Responsabilités

• Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns for organizational needs across program, development, administrative, and community engagement functions
• Manage volunteer and intern applications, screening procedures, reference checks, and background checks in accordance with organizational policies
• Develop, facilitate, and continuously improve volunteer and intern orientation, training, and educational opportunities
• Coordinate volunteer and intern scheduling to support direct services, administrative operations, special events, fundraising activities, marketing initiatives, and community projects
• Maintain volunteer and intern records, files, and database information, ensuring accuracy and confidentiality
• Develop and maintain relationships with universities, colleges, internship programs, and community organizations to expand volunteer and internship opportunities
• Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs as needed
• Conduct volunteer and intern surveys, evaluations, and feedback initiatives to assess program effectiveness and identify opportunities for improvement

Connaissances

Volunteer management

Project management

Communication

Stakeholder engagement

Team collaboration

Microsoft Office

Formation

Bachelor’s degree in human services or related field

Outils

CRM platforms

Volunteer management systems

Database management systems

Description du poste

Center for Child Protection is seeking a Volunteer Services Manager to lead the development, implementation, and management of its volunteer and internship programs in Austin, TX. The role oversees recruitment, onboarding, training, scheduling, recognition, and retention of volunteers and interns supporting direct services and community engagement.

The manager serves as the primary liaison with volunteers, university partners, and community organizations, collaborating across departments to