Volunteer Services Manager

Center for Child Protection; Austin (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Center for Child Protection is seeking a Volunteer Services Manager to lead the development, implementation, and management of its volunteer and internship programs in Austin, TX. The role oversees recruitment, onboarding, training, scheduling, recognition, and retention of volunteers and interns supporting direct services and community engagement.

The manager serves as the primary liaison with volunteers, university partners, and community organizations, collaborating across departments to

Qualifications

• Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
• 2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
• Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
• Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
• Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
• Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
• Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
• Proficiency with database management systems and Microsoft Office applications
• Ability to represent the organization professionally in public settings

Responsibilities

• Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns for organizational needs across program, development, administrative, and community engagement functions
• Manage volunteer and intern applications, screening procedures, reference checks, and background checks in accordance with organizational policies
• Develop, facilitate, and continuously improve volunteer and intern orientation, training, and educational opportunities
• Coordinate volunteer and intern scheduling to support direct services, administrative operations, special events, fundraising activities, marketing initiatives, and community projects
• Maintain volunteer and intern records, files, and database information, ensuring accuracy and confidentiality
• Develop and maintain relationships with universities, colleges, internship programs, and community organizations to expand volunteer and internship opportunities
• Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs as needed
• Conduct volunteer and intern surveys, evaluations, and feedback initiatives to assess program effectiveness and identify opportunities for improvement

Skills

Volunteer management

Project management

Communication

Stakeholder engagement

Team collaboration

Microsoft Office

Education

Bachelor’s degree in human services or related field

Tools

CRM platforms

Volunteer management systems

Database management systems

Job description

Job Details

Job Location: Austin, TX 78724, Position Type: Full Time, Salary Range: $65,000.00 - $70,000.00 Salary, Job Title: Volunteer Services Manager Supervisor: Chief of Community Engagement

Job Summary

The Volunteer Services Manager is responsible for the development, implementation, and management of the Center's volunteer and internship programs. This position oversees the recruitment, screening, onboarding, training, scheduling, recognition, and retention of volunteers and interns who support direct services, administrative functions, special events, fundraising activities, marketing initiatives, and community engagement efforts.

The manager serves as the primary liaison between the Center and its volunteers, interns, corporate volunteer groups, university partners, and community organizations. This role works collaboratively across departments to develop meaningful volunteer opportunities that support organizational priorities while fostering positive volunteer experiences and long-term engagement. The manager also assists with community outreach, tours, fundraising initiatives, and program support activities that advance the Center's mission.

Minimum Qualifications

• Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
• 2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
• Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
• Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
• Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
• Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
• Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
• Proficiency with database management systems and Microsoft Office applications
• Ability to represent the organization professionally in public settings

Preferred Qualifications

• Experience in social work or criminal justice
• Experience recruiting, training, supervising, and retaining volunteers
• Experience with volunteer management systems and CRM platforms

Job Tasks

Volunteer and Internship Program Management

• Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns for organizational needs across program, development, administrative, and community engagement functions.
• Manage volunteer and intern applications, screening procedures, reference checks, and background checks in accordance with organizational policies.
• Develop, facilitate, and continuously improve volunteer and intern orientation, training, and educational opportunities.
• Coordinate volunteer and intern scheduling to support direct services, administrative operations, special events, fundraising activities, marketing initiatives, and community projects.
• Maintain volunteer and intern records, files, and database information, ensuring accuracy and confidentiality.
• Develop and maintain relationships with universities, colleges, internship programs, and community organizations to expand volunteer and internship opportunities.
• Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs as needed.
• Conduct volunteer and intern surveys, evaluations, and feedback initiatives to assess program effectiveness and identify opportunities for improvement.

Community and Corporate Engagement

• Develop and sustain relationships with corporate volunteer groups, community organizations, civic groups, and community partners.
• Collaborate across departments to identify and implement volunteer opportunities that align with organizational priorities and community partner goals.
• Identify, cultivate, and maintain relationships with awareness ambassadors, community advocates, and volunteer champions who help advance the Center's mission.
• Represent the Center at community meetings, volunteer fairs, educational events, and outreach activities as assigned.
• Conduct Center tours for volunteers, donors, community partners, corporate groups, and other stakeholders as needed.

Volunteer Recognition and Retention

• Develop and implement volunteer recognition strategies that promote engagement, satisfaction, and long-term retention.
• Coordinate volunteer appreciation events, recognition activities, award nominations, and other volunteer stewardship efforts.
• Maintain consistent communication with volunteers and interns, including follow-up correspondence, thank-you communications, and ongoing engagement opportunities.

Data Management and Reporting

• Maintain volunteer information and engagement records in the organization's volunteer management and constituent databases.
• Track volunteer hours, participation, outreach activities, and recognition efforts.
• Develop and maintain quantitative and qualitative performance metrics for volunteer and internship programs.
• Prepare reports and analyses related to volunteer engagement, program outcomes, and organizational impact.

Cross-Departmental Collaboration and Support

• Collaborate with Development, Program Services, Marketing, and Administrative teams to support fundraising events, community engagement initiatives, holiday projects, awareness campaigns, and other organizational activities.
• Assist with the planning and coordination of volunteer support for fundraising and special events.
• Work with staff to develop marketing and communication materials related to volunteer opportunities and engagement initiatives
• Participate in strategic planning efforts related to volunteer services and community engagement growth.

Additional Responsibilities

• Provide Program support for forensic, therapy, and medical appointments, as needed.
• Attend monthly staff meetings, trainings, and organizational events as required.
• Maintain a comprehensive knowledge of the organization's mission, vision, values, services, and the children's advocacy center model.
• Perform other duties as assigned.

FLSA

Exempt

Physical Requirements

• Reaching ‑ Occasionally
• Handling ‑ Occasionally
• Talking ‑ Frequently
• Hearing ‑ Frequently
• Near Acuity ‑ Frequently
• Vision Accommodation ‑ Occasionally
• Color Vision ‑ Occasionally
• Field of Vision ‑ Occasionally

Strength

• Light Work - Lift up to 20 pounds occasionally

Environmental Conditions

• Noise: Moderate

Work Situations

• Direct/Control/Plan
• Influencing People
• Dealing with People
• Making Judgements/Decisions

Equal Opportunity Employer

Qualifications: Minimum Qualifications

• Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
• 2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
• Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
• Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
• Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
• Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
• Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
• Proficiency with database management systems and Microsoft Office applications
• Ability to represent the organization professionally in public settings

Preferred Qualifications

• Experience in social work or criminal justice
• Experience recruiting, training, supervising, and retaining volunteers
• Experience with volunteer management systems and CRM platforms