Volunteer Programs Director: Strategy & Growth

Colonial Williamsburg Foundation; Williamsburg (VA); On-site; USD 90,000 - 122,000; Full time

Job summary

Colonial Williamsburg Foundation seeks a Director of Volunteer Programs to lead enterprise volunteer strategies across the organization. You will supervise three direct reports and shape workforce planning, onboarding, training, scheduling, and performance management to support a growing volunteer base.

You will partner with operating leaders to expand programs like Wayfinding and Liberty Lounge while ensuring consistent volunteer experience and adherence to enterprise standards.

Qualifications

• University degree in Human Resources, Volunteer Administration, Nonprofit Management, Business Administration, Organizational Development, Leadership, Hospitality, Museum Studies, Public Administration, or related field preferred, or equivalent professional experience.
• Minimum of 7 years of progressive experience in volunteer management, nonprofit operations, workforce programs, community engagement, human resources, visitor services, organizational culture, or related field.
• Experience leading a large, complex volunteer program with direct supervision of a management structure including a program manager and multiple supervisors.
• Experience expanding or redesigning a volunteer program including workforce planning, recruitment, onboarding, training, deployment, supervision, retention, and performance measurement.
• Experience developing enterprise policies, procedures, and operating standards for volunteer programs or comparable workforce programs.
• Demonstrated success building sustainable recruitment pipelines and community partnerships for large-scale volunteer or workforce needs.
• Experience with volunteer scheduling, deployment, service-hour tracking, records management, and volunteer management technology.
• Experience designing or coordinating volunteer orientation, training, leader tools, and continuing development in partnership with Learning and Development or operating leaders.
• Experience creating meaningful recognition and engagement practices and using feedback/retention information to improve the volunteer experience.
• Ability to influence across functions, establish accountability, resolve operational conflicts, and build partnerships with leaders relying on volunteers.
• Experience developing dashboards, recurring reports, and executive-level insights translating program information into workforce priorities.
• Understanding of safety, risk, accessibility, privacy, and appropriate workforce boundaries in volunteer programs.
• Experience in a museum, cultural attraction, tourism, education, nonprofit, hospitality, public-service, or mission-driven organization preferred.
• Exceptional communication, writing, facilitation, leadership, project management, and relationship-building skills.
• Strong judgment and discretion with volunteer records, performance concerns, personal information, and sensitive organizational matters.

Responsibilities

• Lead enterprise volunteer programs leadership and oversight across the organization. Supervise three direct reports and establish clear priorities and standards for the volunteer lifecycle.
• Directly supervise the Manager and two Supervisors, ensuring coordinated administration, recruitment, placement, training, and performance management.
• Oversee workforce planning, role design, onboarding, scheduling, supervision, and measurement of program effectiveness.
• Drive growth of Colonial Williamsburg Volunteer Programs beyond 800 volunteers with scalable supervisory coverage and readiness.
• Develop and oversee the Wayfinding, Liberty Lounge, and other volunteer initiatives to ensure consistent guest experiences.
• Partner with operating leaders to identify opportunities for volunteer expansion and align resources with demand.
• Establish governance for policies, procedures, and records, ensuring safety, accessibility, and compliance.

Skills

Volunteer programs leadership

Policy design

Recruitment strategies

Volunteer scheduling

Training coordination

Performance management

Stakeholder collaboration

Data reporting

Safety and risk

Education

University degree in related field

Job description

Colonial Williamsburg Foundation seeks a Director of Volunteer Programs to lead enterprise volunteer strategies across the organization. You will supervise three direct reports and shape workforce planning, onboarding, training, scheduling, and performance management to support a growing volunteer base.

You will partner with operating leaders to expand programs like Wayfinding and Liberty Lounge while ensuring consistent volunteer experience and adherence to enterprise standards.