Volunteer Programs Coordinator — Friendly Visiting

Encore-Community-Services; New York (NY); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

403(b) retirement plan

FSA and commuter benefits

Job summary

Encore Community Services in Midtown Manhattan seeks a Friendly Visiting Assistant Coordinator to support the Friendly Visiting Program. You will help match volunteers with isolated seniors, coordinate weekly visits or virtual visits, and assist with compliance and reporting.

The role requires a Bachelor's degree in Human Services or related field, strong communication skills, and comfort with data systems such as Excel, Outlook, and AWARDS databases.

Qualifications

• Bachelor’s degree in Human Services or related field.
• One year of non-profit experience, preferably with the elderly population.
• Bilingual, Spanish preferred.
• Excellent communication and organizational skills (written and oral).
• Proficiency in computers and programs such as Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience with Peerplace, VIVE, and AWARDS database preferred.

Responsibilities

• Connect case management clients to needed referrals—healthcare, nutrition, transportation, financial benefits, housing, and mental health support.
• Facilitate ongoing communication and follow-up calls between matched seniors and volunteers.
• Assist with reference and background checks for volunteers.
• Process client and volunteer referrals from case management agencies within the funding database.
• Perform data entry for visits, follow-up activities, and client information.
• Document all contacts, units, conversations, and in-service trackers as required by funder guidelines.
• Prepare four monthly reports, with two due by the 15th and two by the 8th; assist with quarterly board reports.
• Maintain communication with the Case Management team to ensure proper assessment and quarterly reviews.
• Act as a liaison for nonclinical updates to ensure accurate care plan information.
• Conduct a minimum of 3 match visits per week to facilitate matches with volunteers.
• Create letters, lists, and flyers for outreach.
• In the absence of the Director, complete assessment responsibilities as necessary.
• Complete outreach events monthly to engage prospective older adults and volunteers.
• Execute special projects and initiatives with program director support.

Skills

Communication

Time management

Public speaking

Bilingual Spanish

Education

Bachelor’s degree in Human Services or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Peerplace

VIVE

AWARDS

Job description

Encore Community Services in Midtown Manhattan seeks a Friendly Visiting Assistant Coordinator to support the Friendly Visiting Program. You will help match volunteers with isolated seniors, coordinate weekly visits or virtual visits, and assist with compliance and reporting.

The role requires a Bachelor's degree in Human Services or related field, strong communication skills, and comfort with data systems such as Excel, Outlook, and AWARDS databases.