Community Engagement Program Coordinator

Jewish Collaborative Service; Providence (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

Jewish Collaborative Service in Providence, RI is seeking a Community Engagement Program Coordinator to lead volunteer recruitment, training, and marketing support. This role collaborates across departments to enhance community outreach and ensures vital connections within the community.

The ideal candidate should possess strong communication and organizational skills, along with a bachelor’s degree and relevant experience in program coordination.

The position is full-time and essential to supporting JCS’s mission of serving our community.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to maintain confidential and meticulous records.

Responsibilities

• Recruits, trains, and supervises volunteers.
• Communicates with departments to identify participant needs.
• Coordinates volunteer recognition and appreciation events.

Skills

Verbal and written communication skills

Organizational skills

Leadership skills

Proficient with Microsoft Office Suite

Education

Bachelor’s degree in related field

Job description

Overview

Community Engagement Program Coordinator – Providence, RI. Full-Time, Non-Exempt. Reports to: Senior Manager, External Relations. Department: External Relations.

Summary: The Community Engagement Program Coordinator is a dynamic, people-centered role within the External Relations department. The coordinator leads all aspects of volunteer and intern recruitment, training, placement, and recognition, and provides direct volunteer supervision for the Friendly Visitors program. The position also provides marketing design and outreach support to the Senior Manager, External Relations, contributing to storytelling and donor engagement efforts. This role serves as a key connector between JCS programs, community partners, volunteers, and those served by the organization.

Responsibilities

• Supervisory Responsibilities: Recruits, interviews, screens, mentors, trains, and supervises (or assigns) volunteers and interns.

Volunteer and Intern Coordination

• Communicates with all departments of the organization to identify available opportunities and needs for Participants.
• Recruits, trains, and engages with participants to fit available roles using a variety of resources and techniques.
• Gathers information about each participant's skills, availability, and goals; matches appropriate opportunities based on this data.
• In partnership with program staff, schedules, coordinates, and assigns participants to appropriate departments, supervisors, and/or mentors; acts as a liaison to ensure the assigned program confirms scheduling needs directly to participants.
• Maintains regular communication with participants to ensure placements remain a good fit for skills and goals.
• Coordinates volunteer recognition, appreciation events, and related activities.
• Maintains accuracy and integrity of volunteer databases by ensuring that all information is current and up to date; including information within constant contact used for bulk emails and other communications.
• Participates in the development of the volunteer budget, monitors monthly expenditures, and adjusts spending accordingly to ensure compliance with approved budget.

Friendly Visitor Program Coordination

• Collaborates with Case Management to identify and assess seniors, ensuring safety and care needs are met to appropriately match volunteers.
• Serve as a liaison between seniors and volunteers, facilitating introductions, fostering communication, and ensuring a smooth initial connection experience.
• Maintains files, records, applications, and other data concerning programming.
• Drafts, maintains, and publishes guidelines, best practices, and procedures for programs.
• Identifies potential grant and sponsorship opportunities and assists with the application process as able.

Marketing & Outreach Support

• Provides design and production support to the Senior Manager, External Relations for marketing materials, social media content, email campaigns, event collateral, and other communications assets.
• Assists with drafting external communications and program announcements. Creates and distributes newsletter content for the volunteer community.
• Supports the department’s storytelling efforts by gathering volunteer and program impact stories suitable for donor and community engagement.
• Ensures all materials align with JCS brand standards and reflect the organization’s values and mission.
• Collaborates with Outreach and Donor Steward to represent JCS at community events, networking opportunities, and philanthropic gatherings; coordinates outreach with care communities, local lay leaders, and community partners to strengthen relationships, expand visibility, and support program needs.
• Performs other related duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong leadership skills with the ability to motivate and encourage others.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain confidential and meticulous records.
• Must be knowledgeable or willing to learn about Jewish values and traditions including but not limited to holidays, Shabbat programs, and end-of-life issues/customs.

Education and Experience

• Bachelor’s degree in related field highly preferred.
• Two or more years of supervisory or program coordination experience preferred.
• Three years of experience working with marginalized, elderly, or at-risk populations.
• Valid driver’s license with access to a vehicle with adequate auto insurance coverage.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer; driving and accessing various settings in the community.
• Must be able to lift up to 15 pounds at times.