Hybrid Visiting Assistant Coordinator - Impact for Seniors

Encore Community Services; New York (NY); Hybrid; USD 46,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

403(b) retirement plan

Flexible Spending Accounts (FSA)

Job summary

Encore Community Services in Midtown Manhattan seeks a Friendly Visiting Assistant Coordinator to support the Friendly Visiting Program. The role coordinates volunteers, connects seniors to referrals, and maintains funding compliance through documentation and reporting.

The position is full-time, hybrid (onsite in Manhattan with some work-from-home days) and pays a salary in the mid-50k range. Requires a bachelor’s in human services and nonprofit experience, with bilingual Spanish preferred.

Qualifications

• Bachelor’s degree in Human Services or related field.
• One year of non-profit experience, preferably with the elderly population.
• Bilingual, Spanish preferred.
• Excellent communication and organizational skills (written and oral).
• Proficiency in computers, as well as programs such as Microsoft Excel, Microsoft Word, PowerPoint, and Outlook.
• Experience with Peerplace, VIVE, and AWARDS database preferred.
• Excellent time management skills and willing to be flexible with work schedule.
• Ability to conduct community outreach to recruit new volunteers.
• Demonstrate excellent public speaking and problem-solving skills.
• Ability to work independently and collaboratively.
• Commitment to Encore’s mission, vision, and values.

Responsibilities

• Connect case management clients to needed referrals- healthcare, nutrition, transportation, financial benefits, housing, and mental health support.
• Facilitate ongoing communication and follow-up calls between matched seniors and volunteers.
• Assist with reference and background checks for volunteers.
• Process client and Friendly Visiting volunteers’ referrals from case management agencies within the funder’s database system.
• Perform data entry for visits, follow-up activities, and client information in the relevant funding database.
• Document all contacts, units, conversations, and in-service trackers as required by funder guidelines and identify necessary tasks to ensure compliance with funder and agency standards.
• Prepare four monthly reports, with two due by the 15th and the other two by the 8th of each month. Additionally, work on cultivating quarterly board reports.
• Maintain ongoing communication and collaboration with the Case Management team to ensure that referred clients are properly assessed, matched, and receive quarterly reviews.
• Act as a liaison for nonclinical updates, ensuring Case Managers have accurate information to adjust care plans.
• Conduct a minimum of 3 match visits a week to facilitate matches with volunteers.
• Create letters, lists, and flyers for outreach purposes.
• In the absence of the Director, complete assessment responsibilities as necessary.
• Complete outreach events on a monthly basis to engage prospective older adults and volunteers.
• Executing special projects and initiatives with support from the program director.
• Performing other duties as assigned.

Skills

Public speaking

Communication

Time management

Bilingual Spanish

Education

Bachelor’s degree in Human Services

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Peerplace

VIVE

AWARDS

Job description

Encore Community Services in Midtown Manhattan seeks a Friendly Visiting Assistant Coordinator to support the Friendly Visiting Program. The role coordinates volunteers, connects seniors to referrals, and maintains funding compliance through documentation and reporting.

The position is full-time, hybrid (onsite in Manhattan with some work-from-home days) and pays a salary in the mid-50k range. Requires a bachelor’s in human services and nonprofit experience, with bilingual Spanish preferred.