Friendly Visiting Assistant Coordinator

Encore Community Services; New York (NY); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

403(b) retirement plan

Flexible Spending Accounts (FSA)

Job summary

Encore Community Services in Midtown Manhattan seeks a Friendly Visiting Assistant Coordinator to support the Friendly Visiting Program. The role coordinates volunteers, connects seniors to referrals, and maintains funding compliance through documentation and reporting.

The position is full-time, hybrid (onsite in Manhattan with some work-from-home days) and pays a salary in the mid-50k range. Requires a bachelor’s in human services and nonprofit experience, with bilingual Spanish preferred.

Qualifications

• Bachelor’s degree in Human Services or related field.
• One year of non-profit experience, preferably with the elderly population.
• Bilingual, Spanish preferred.
• Excellent communication and organizational skills (written and oral).
• Proficiency in computers, as well as programs such as Microsoft Excel, Microsoft Word, PowerPoint, and Outlook.
• Experience with Peerplace, VIVE, and AWARDS database preferred.
• Excellent time management skills and willing to be flexible with work schedule.
• Ability to conduct community outreach to recruit new volunteers.
• Demonstrate excellent public speaking and problem-solving skills.
• Ability to work independently and collaboratively.
• Commitment to Encore’s mission, vision, and values.

Responsibilities

• Connect case management clients to needed referrals- healthcare, nutrition, transportation, financial benefits, housing, and mental health support.
• Facilitate ongoing communication and follow-up calls between matched seniors and volunteers.
• Assist with reference and background checks for volunteers.
• Process client and Friendly Visiting volunteers’ referrals from case management agencies within the funder’s database system.
• Perform data entry for visits, follow-up activities, and client information in the relevant funding database.
• Document all contacts, units, conversations, and in-service trackers as required by funder guidelines and identify necessary tasks to ensure compliance with funder and agency standards.
• Prepare four monthly reports, with two due by the 15th and the other two by the 8th of each month. Additionally, work on cultivating quarterly board reports.
• Maintain ongoing communication and collaboration with the Case Management team to ensure that referred clients are properly assessed, matched, and receive quarterly reviews.
• Act as a liaison for nonclinical updates, ensuring Case Managers have accurate information to adjust care plans.
• Conduct a minimum of 3 match visits a week to facilitate matches with volunteers.
• Create letters, lists, and flyers for outreach purposes.
• In the absence of the Director, complete assessment responsibilities as necessary.
• Complete outreach events on a monthly basis to engage prospective older adults and volunteers.
• Executing special projects and initiatives with support from the program director.
• Performing other duties as assigned.

Skills

Public speaking

Communication

Time management

Bilingual Spanish

Education

Bachelor’s degree in Human Services

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Peerplace

VIVE

AWARDS

Job description

Description

Job Title: Friendly Visiting Assistant Coordinator

Supervisor: Friendly Visiting Program Director

Job Status: Full-Time, Non-Exempt

Job Hours: 35 hours per week

Location: Midtown Manhattan, 9am – 5 pm, one work from home

Compensation: $54,600, annually

About Encore:

Known widely as Broadway’s longest running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach” to ensure Seniors are able to age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York’s City. Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City’s safety net. Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource.

Position Summary:

Volunteers are a vital part of the ongoing life of many nonprofits, and especially for older adult service organizations like Encore Community Services. They are the driving force behind Encore’s outreach programs, including the Friendly Visiting Program (FVP) and the Age Friendly Community Outreach Program (AFCP). The Assistant Coordinator, reporting to the Friendly Visiting Program Director, plays a key role as the welcoming face of Encore for new and ongoing volunteers. The FVP involves matching volunteers with isolated, homebound seniors in Manhattan South for weekly home visits or virtual visits. The Assistant Coordinator’s role is to assist the Director of Friendly Visiting in the operation of Encore’s FVP and in maintaining compliance with the funding source requirements. The AFC will interact with volunteers, staff, and clients responsibly and courteously.

Benefits:

Encore's comprehensive benefits package includes medical insurance (with employee contributions), employer-paid dental and vision coverage effective on the first day of full-time employment, generous paid time off (vacation, personal, sick, and earned floating holidays), a 403(b) retirement plan with a 3% employer match after one year of eligible service, and access to Flexible Spending Accounts (FSA), Dependent Care, and commuter/transit benefits.

Key Responsibilities:

• Connect case management clients to needed referrals- healthcare, nutrition, transportation, financial benefits, housing, and mental health support.
• Facilitate ongoing communication and follow-up calls between matched seniors and volunteers;
• Assist with reference and background checks for volunteers;
• Process client and Friendly Visiting volunteers’ referrals from case management agencies within the funder’s database system;
• Perform data entry for visits, follow-up activities, and client information in the relevant funding database;
• Document all contacts, units, conversations, and in-service trackers as required by funder guidelines and identify necessary tasks to ensure compliance with funder and agency standards;
• Prepare four monthly reports, with two due by the 15th and the other two by the 8th of each month. Additionally, work on cultivating quarterly board reports.;
• Maintain ongoing communication and collaboration with the Case Management team to ensure that referred clients are properly assessed, matched, and receive quarterly reviews.
• Act as a liaison for nonclinical updates, ensuring Case Managers have accurate information to adjust care plans.
• Conduct a minimum of 3 match visits a week to facilitate matches with volunteers;
• Create letters, lists, and flyers for outreach purposes;
• In the absence of the Director, complete assessment responsibilities as necessary;
• Complete outreach events on a monthly basis to engage prospective older adults and volunteers;
• Executing special projects and initiatives with support from the program director;
• Performing other duties as assigned.

Qualifications:

• Bachelor’s degree in Human Services or related field;
• One year of non-profit experience, preferably with the elderly population;
• Bilingual, Spanish preferred;
• Excellent communication and organizational skills (written and oral);
• Proficiency in computers, as well as programs such as Microsoft Excel, Microsoft Word, PowerPoint, and Outlook;
• Experience with Peerplace, VIVE, and AWARDS database preferred;
• Excellent time management skills and willing to be flexible with work schedule;
• Ability to conduct community outreach to recruit new volunteers;
• Demonstrate excellent public speaking and problem-solving skills;
• Ability to work independently and collaboratively;
• Commitment to Encore’s mission, vision, and values;
• Cultural competency knowledge for adapting services to the needs of the changing older adult population is preferred;
• Commitment to supporting communities who have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.).

Encore Community Services is dedicated to creating a diverse, equitable, and inclusive environment where everyone feels valued, respected, and empowered to contribute their best work. We believe that diversity in our team drives innovation, enriches our perspectives, and enhances our ability to serve our communities effectively.

Encore Community Services is an equal opportunity employer and does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.