Volunteer Program Lead — Museum & Community Impact

LAUKOA; New London, Northern (CT, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Employer-paid basic life and AD&D

Employee Assistance Program

Flexible work environment

Critical illness coverage

Accident insurance

Identity theft coverage

Pet insurance

Job summary

LAUKOA is seeking a Volunteer Manager to recruit, train, and retain volunteers for government-approved museum operations in New London, CT. The role emphasizes inclusive programming, vetting procedures, and strong coordination with education and operations teams.

The successful candidate will lead interviews, orientation, and scheduling, ensuring compliance with labor guidelines while building a diverse volunteer corps for gallery docents and museum ambassadors.

Qualifications

• Bachelor degree in HR, social sciences, communications, museum studies, or a related field.
• 2–4 years of volunteer management, community outreach, or program-coordination experience, preferably in nonprofit or cultural settings.
• Proficiency with volunteer-management databases, scheduling, training/orientation delivery, and community engagement.
• Working understanding of volunteer-versus-employee labor considerations and appropriate performance-management boundaries for volunteer programs.

Responsibilities

• Recruit, coordinate, train, schedule, and retain the volunteers and docents who support Government-approved museum operations.
• Recruit diverse volunteers for Government-approved roles, including gallery docents, museum ambassadors, education assistants, and administrative support.
• Coordinate interviews and volunteer-vetting submissions under Government procedures; final access and suitability determinations remain with the Government.
• Develop and deliver approved orientation and training on museum history, mission, visitor services, emergency safety, and assigned roles.
• Match volunteer skills and interests to operational needs, manage shift schedules, and maintain accurate volunteer-hour and contribution records.
• Maintain volunteer communications, recognition activities, and feedback loops that improve retention and operational readiness.
• Coordinate with the Education Program Manager on volunteer support for STEM and history programs.

Skills

Volunteer management

Community outreach

Training delivery

Scheduling

Education

Bachelor degree in HR/ social sciences/ museum studies

Tools

Volunteer-management databases

Job description

LAUKOA is seeking a Volunteer Manager to recruit, train, and retain volunteers for government-approved museum operations in New London, CT. The role emphasizes inclusive programming, vetting procedures, and strong coordination with education and operations teams.

The successful candidate will lead interviews, orientation, and scheduling, ensuring compliance with labor guidelines while building a diverse volunteer corps for gallery docents and museum ambassadors.