Visitor and Event Coordinator

LAUKOA; New London (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance

401(k)

Paid leave

Life/AD&D

EAP

Flexible work

Critical illness

Accident insurance

Identity theft

Pet insurance

Job summary

LAUKOA in New London, CT is seeking a Visitor and Event Coordinator to manage visitor-experience operations, front-of-house logistics, and approved museum or community events. The role translates approved plans into safe, polished delivery while ensuring funds are not obligated improperly.

You will coordinate programs, run-of-show documents, and on-site points of contact during events, balancing crowd control, accessibility, and safety.

Qualifications

• Bachelor's degree in hospitality management, public relations, marketing, or related field.
• 2–4 years of event planning, hospitality, or front-of-house museum operations experience.
• Proficiency with Microsoft Office, event-registration systems, and scheduling software.
• Experience with visitor flow, crowd control, ADA/accessibility, event logistics, and post-event feedback/metrics.

Responsibilities

• Coordinate visitor-experience operations and front-of-house logistics for events.
• Prepare run-of-show documents and event operating procedures.
• Serve as on-site point of contact during events and enforce building protocols.
• Manage visitor-flow, accessibility, crowd-control, and safety considerations.
• Track costs, collect feedback, and propose process improvements.

Skills

Event planning experience

Front-of-house operations

Visitor flow management

ADA/accessibility considerations

Education

Bachelor degree in hospitality management, public relations, marketing, or a related field

Tools

Microsoft Office

Event-registration systems

Scheduling software

Job description

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. From environmental stewardship and infrastructure support to technology, operations, maintenance, and construction services, we help clients accomplish their goals through expertise, innovation, and trusted partnerships. Rooted in Native Hawaiian values, we are committed to delivering results that strengthen organizations, communities, and future generations.

Whether you’re building critical infrastructure in Greenland, supporting federal health programs in Florida, or protecting ecosystems in the Pacific, LAUKOA brings together people who care about what they do.

Current job opportunities withLAUKOA are posted here as they become available. Check back often for new positions!

Visitor and Event Coordinator

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The Visitor and Event Coordinator coordinates visitor-experience operations, front-of-house logistics, and approved museum, community, and military events. The role turns Government-approved plans into safe, polished delivery while ensuring that the Contractor does not independently obligate funds, approve payments, set Government policy, or make official commitments.

Coordinate approved public programs, recurring operations, and authorized events, including National Coast Guard Museum Association coordination when directed by the Government.

Prepare run-of-show documents, layouts, schedules, staffing parameters, setup/transition/teardown plans, and event operating procedures within approved requirements.

Serve as the on-site Contractor point of contact during events; coordinate with authorized stakeholders and enforce approved building protocols, including gallery food/drink restrictions.

Deconflict daily gallery visitation with approved public or private events and coordinate visitor-flow, crowd-control, accessibility, and safety needs.

Collect and analyze visitor feedback and visitor-experience measures; recommend process improvements through the Contractor Program Manager.

Track authorized event costs, vendor invoices, and cost-allocation documentation. Coordinate approved vendors but do not obligate Government funds or approve payments.

Minimum Qualifications

• Bachelor degree in hospitality management, public relations, marketing, or a related field.
• Two to four years of event planning, hospitality, or front-of-house museum-operations experience.
• Proficiency with Microsoft Office, event-registration systems, and scheduling software.
• Demonstrated experience with visitor flow, crowd control, ADA/accessibility considerations, event logistics, and post-event feedback or metrics.

Preferred Qualifications

• Museum, cultural-institution, public-attraction, senior military, protocol-sensitive, or high-volume public-event experience.
• Familiarity with fire-code, occupancy, and public-event safety constraints.
• Experience managing complex, multi-stakeholder event coordination under pressure and a strong eye for event layouts that respect gallery environments.

Equal Opportunity/Affirmative Action/VEVRAA

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits Program

• medical, dental, and vision insurance
• a 401(k) program with employer match
• paid vacation and sick leave
• employer-paid basic life and AD&D insurance
• an Employee Assistance Program
• flexible work environment
• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance
• and more

Internal Candidate Preference

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.