Greeter

LAUKOA; New London, Northern (CT, KY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid vacation and sick leave

Life and AD&D insurance

Employee Assistance Program

Flexible work environment

Job summary

LAUKOA in New London, Connecticut is seeking a full-time Greeter to welcome guests in the main lobby, assist with admission and check-in, and guide visitors to gallery spaces and museum amenities.

You will support event logistics, communicate museum rules, restock brochures, and log questions and feedback, with weekend and evening shifts as needed. Prior customer-facing experience and a warm, clear voice are essential.

Qualifications

• High school diploma or equivalent.
• One or more years in customer-facing reception, retail, hospitality, visitor-services, or comparable roles.
• Ability to stand or move in a busy lobby for four to six hours and communicate in a warm, clear voice.
• Availability to work weekends, holidays, and evening events as operationally required.

Responsibilities

• Create a welcoming first impression in the main lobby and assist with admission procedures.
• Manage visitor flow and provide orientation and wayfinding information.
• Direct visitors to restrooms, elevators, and gallery areas; restock brochures.
• Coordinate with the Visitor and Event Coordinator on daily program shifts and events.
• Communicate Government-approved information about museum programs and memberships.
• Log visitor questions and feedback per established procedures.

Skills

Customer service

Hospitality

Visitor services

Communication

Education

High school diploma or equivalent

Job description

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. From environmental stewardship and infrastructure support to technology, operations, maintenance, and construction services, we help clients accomplish their goals through expertise, innovation, and trusted partnerships. Rooted in Native Hawaiian values, we are committed to delivering results that strengthen organizations, communities, and future generations.

Whether you’re building critical infrastructure in Greenland, supporting federal health programs in Florida, or protecting ecosystems in the Pacific, LAUKOA brings together people who care about what they do.

Current job opportunities withLAUKOA are posted here as they become available. Check back often for new positions!

Greeter

Openings: 2 full-time positions | Location: New London, Connecticut (on-site)

Position Summary

The Greeter creates a welcoming first impression in the main lobby, supports admission or check-in procedures, manages visitor flow, and provides accurate orientation and wayfinding information. This role is a customer-service and visitor-support position, not a security or law-enforcement position.

Proactively welcome guests, distribute approved maps and materials, and provide a concise orientation to museum amenities, exhibits, and daily events.

Support orderly admission or check-in queues and direct visitors to restrooms, elevators, lockers, cafes, and gallery areas.

Coordinate with the Visitor and Event Coordinator on approved daily program shifts, closures, event logistics, and visitor communications.

Communicate basic gallery rules and provide only Government-approved information about museum programs, events, and authorized membership or support opportunities.

Maintain an orderly reception area, restock approved brochures and maps, report custodial needs, and support lobby-event signage and equipment setup.

Log common visitor questions, complaints, and feedback through established procedures.

Minimum Qualifications

High school diploma or equivalent.

One or more years in customer-facing reception, retail, hospitality, visitor-services, or comparable roles.

Ability to stand or move in a busy lobby for four to six hours and communicate in a warm, clear voice.

Availability to work weekends, holidays, and evening events as operationally required.

Preferred Qualifications

High-volume hospitality, museum, visitor center, tourism, or event-check-in experience.

Bilingual visitor-service capability.

Strong wayfinding, hospitality, or concise storytelling skills.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including:

• medical, dental, and vision insurance
• a 401(k) program with employer match
• paid vacation and sick leave
• employer-paid basic life and AD&D insurance
• an Employee Assistance Program
• a flexible work environment.

Additionally, employees can choose from several voluntary benefits including:

• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.