Volunteer Manager

LAUKOA; New London, Northern (CT, KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Employer-paid basic life and AD&D

Employee Assistance Program

Flexible work environment

Critical illness coverage

Accident insurance

Identity theft coverage

Pet insurance

Job summary

LAUKOA is seeking a Volunteer Manager to recruit, train, and retain volunteers for government-approved museum operations in New London, CT. The role emphasizes inclusive programming, vetting procedures, and strong coordination with education and operations teams.

The successful candidate will lead interviews, orientation, and scheduling, ensuring compliance with labor guidelines while building a diverse volunteer corps for gallery docents and museum ambassadors.

Qualifications

• Bachelor degree in HR, social sciences, communications, museum studies, or a related field.
• 2–4 years of volunteer management, community outreach, or program-coordination experience, preferably in nonprofit or cultural settings.
• Proficiency with volunteer-management databases, scheduling, training/orientation delivery, and community engagement.
• Working understanding of volunteer-versus-employee labor considerations and appropriate performance-management boundaries for volunteer programs.

Responsibilities

• Recruit, coordinate, train, schedule, and retain the volunteers and docents who support Government-approved museum operations.
• Recruit diverse volunteers for Government-approved roles, including gallery docents, museum ambassadors, education assistants, and administrative support.
• Coordinate interviews and volunteer-vetting submissions under Government procedures; final access and suitability determinations remain with the Government.
• Develop and deliver approved orientation and training on museum history, mission, visitor services, emergency safety, and assigned roles.
• Match volunteer skills and interests to operational needs, manage shift schedules, and maintain accurate volunteer-hour and contribution records.
• Maintain volunteer communications, recognition activities, and feedback loops that improve retention and operational readiness.
• Coordinate with the Education Program Manager on volunteer support for STEM and history programs.

Skills

Volunteer management

Community outreach

Training delivery

Scheduling

Education

Bachelor degree in HR/ social sciences/ museum studies

Tools

Volunteer-management databases

Job description

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. From environmental stewardship and infrastructure support to technology, operations, maintenance, and construction services, we help clients accomplish their goals through expertise, innovation, and trusted partnerships. Rooted in Native Hawaiian values, we are committed to delivering results that strengthen organizations, communities, and future generations.

Whether you’re building critical infrastructure in Greenland, supporting federal health programs in Florida, or protecting ecosystems in the Pacific, LAUKOA brings together people who care about what they do.

Current job opportunities withLAUKOA are posted here as they become available. Check back often for new positions!

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The Volunteer Manager recruits, coordinates, trains, schedules, and retains the volunteers and docents who support Government-approved museum operations. The role builds an inclusive, reliable volunteer program while following Government vetting procedures and preserving the legal distinction between volunteers and employees.

Recruit diverse volunteers for Government-approved roles, including gallery docents, museum ambassadors, education assistants, and administrative support.

Coordinate interviews and volunteer-vetting submissions under Government procedures; final access and suitability determinations remain with the Government.

Develop and deliver approved orientation and training on museum history, mission, visitor services, emergency safety, and assigned roles.

Match volunteer skills and interests to operational needs, manage shift schedules, and maintain accurate volunteer-hour and contribution records.

Maintain volunteer communications, recognition activities, and feedback loops that improve retention and operational readiness.

Coordinate with the Education Program Manager on volunteer support for STEM and history programs.

Minimum Qualifications

Bachelor degree in human resources, social sciences, communications, museum studies, or a related field.

Two to four years of volunteer management, community outreach, or program-coordination experience, preferably in a nonprofit or cultural setting.

Proficiency with volunteer-management databases, scheduling, training/orientation delivery, and community engagement.

Working understanding of volunteer-versus-employee labor considerations and appropriate performance-management boundaries for volunteer programs.

Preferred Qualifications

Certified in Volunteer Administration (CVA).

Museum, cultural-institution, military-history, public-attraction, or community-service program experience.

Public speaking, conflict resolution, multigenerational communication, recognition-program, and volunteer-retention experience.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including

• medical, dental, and vision insurance
• a 401(k) program with employer match
• paid vacation and sick leave
• employer-paid basic life and AD&D insurance
• an Employee Assistance Program
• a flexible work environment

Additionally, employees can choose from several voluntary benefits including

• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance
• and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.