Volunteer & Guest Experience Coordinator

NASCAR; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Wellness benefits

Growth opportunities

Job summary

Daytona International Speedway seeks a Coordinator, Guest Services to support a premier guest experience by coordinating nonprofit volunteers, event staffing, transportation, equipment, and HR activities for Guest Services and other departments.

The role involves supervising staff, coordinating training, managing vendor relations, and ensuring compliance with ADA guidelines during major racing events and year-round activities.

Qualifications

• Bachelor’s degree in sport management, event management, or a related field.
• 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
• Event management experience, preferably within the sports industry.
• Demonstrated employee supervision experience, preferably with event-day staff.
• Proficiency with Microsoft applications and web-based programs.
• Strong verbal, written, and listening skills, including the ability to prepare reports and correspondence, interpret operating procedures, and communicate effectively with guests, vendors, volunteers, and employees.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Sound judgment, problem-solving skills, and attention to detail.
• Basic mathematical skills to support payroll, expense tracking, invoices, and budget activities.
• A commitment to customer service, professional conduct, and representing Daytona International Speedway positively.

Responsibilities

• Coordinate nonprofit organization volunteers and event staffing.
• Assist with training materials for Guest Services Fan Crew and NPO volunteers.
• Coordinate social media and radio advertising for hiring events and NPO recruitment.
• Use ABI MasterMind to replicate events, schedule staff, track labor costs, and process payroll for event employees.
• Provide supervision for Tours staff, Crew Chiefs, Tram Maintenance, and Support personnel.
• Assist at the Guest Services Desk in the Daytona International Speedway Ticket and Tours Lobby.
• Prepare post-event summaries for management after major events.
• Coordinate radios, golf carts, apparel, and other event equipment and supplies.
• Support vehicle operations by coordinating vendor pricing, contracts, certificates of insurance, vehicle trade valuations, ticket trades, and vehicle pickup/return schedules.
• Track vehicle registrations, license plates, service, and repairs; coordinate with Transportation and the DMV to maintain current registrations.
• Maintain the toll authority account and monitor available funds.
• Prepare vendor contracts, statements of work, invoices, and payment requests, coordinating legal review as needed.
• Prepare and submit expenses and outstanding invoice information for monthly accruals.
• Assist with hiring-event paperwork and HR documentation and processing for full-time and part-time employees.
• Request permits for ADA carts and help ensure event operations follow established Americans with Disabilities Act (ADA) guidelines.
• Serve as the workers’ compensation liaison.
• Coordinate show car appearances and special vehicle and transportation moves.
• Assist the Director with the annual operating budget and prepare supporting documentation for smaller-event billbacks.
• Partner with the Tours Manager to develop the annual modified tour schedule.
• Participate in employee training sessions and travel regionally as needed.
• Perform other duties as assigned.

Skills

Event management

Volunteer coordination

Staff supervision

Vendor management

Budgeting

Microsoft Office

Communication skills

Multitasking

Education

Bachelor’s degree in sport management or related field

Tools

ABI MasterMind

MS Office

Job description

Daytona International Speedway seeks a Coordinator, Guest Services to support a premier guest experience by coordinating nonprofit volunteers, event staffing, transportation, equipment, and HR activities for Guest Services and other departments.

The role involves supervising staff, coordinating training, managing vendor relations, and ensuring compliance with ADA guidelines during major racing events and year-round activities.