Coordinator, Guest Services

NASCAR; Daytona Beach (FL); On-site; USD 40,000 - 66,000; Full time

Job summary

Daytona International Speedway is seeking a Coordinator, Guest Services to ensure exceptional guest experiences during motorsports events. You will coordinate nonprofit volunteers, event staffing, transportation, vendor services, and administrative activities for Guest Services and related departments.

You’ll supervise staff and volunteers, assist at the Guest Services Desk, prepare post-event summaries, and manage vendor contracts and costs while helping ensure ADA compliance and safe

Qualifications

• Degree in sport/event management or related field is required.
• 1–2 years of related experience or training is preferred.
• Experience in event management, preferably in sports.
• Experience supervising event-day staff is a plus.
• Proficiency with Microsoft applications and web-based tools.
• Strong communication, organization, and customer-service mindset.

Responsibilities

• Coordinate nonprofit volunteer groups and required documentation.
• Assist with training materials for Guest Services staff and volunteers.
• Coordinate social media and radio advertising for events and recruitment.
• Provide supervision for Tours staff, Tram Maintenance, and Support personnel.
• Prepare post-event summaries for management after major events.
• Assist with hiring-event HR paperwork for staff and volunteers.

Skills

Event management

Volunteer supervision

Microsoft Office

Customer service

Education

Bachelor's degree in sport management or related field

One to two years of related experience or training

Tools

Microsoft Office

Web-based programs

Job description

DAYTONA INTERNATIONAL SPEEDWAY

Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race" – the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention – as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing."

Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.

Daytona International Speedway seeks a talented professional to join our team as Coordinator, Guest Services. This position supports an exceptional guest experience by coordinating nonprofit organization volunteers, event staffing, equipment, transportation, vendor services, and administrative activities for Guest Services and other departments.

What You’ll Do

• Serve as the Nonprofit Organization (NPO) Supervisor, recruiting and maintaining relationships with volunteer groups and coordinating required documentation, contracts, credentials, and post-event payments.
• Assist with preparing training materials for Guest Services Fan Crew members and NPO volunteers.
• Coordinate social media and radio advertising for hiring events and NPO recruitment.
• Use ABI MasterMind to replicate events, schedule staff, track labor costs, and process payroll for event employees.
• Provide supervision for Tours staff, Crew Chiefs, Tram Maintenance, and Support personnel.
• Assist at the Guest Services Desk in the Daytona International Speedway Ticket and Tours Lobby.
• Prepare post-event summaries for management following major events.
• Coordinate radios, golf carts, apparel, and other event equipment and supplies.
• Support vehicle operations by coordinating vendor pricing, contracts, certificates of insurance, vehicle trade valuations, ticket trades, and vehicle pickup and return schedules.
• Track vehicle registrations, license plates, service, and repairs; coordinate with Transportation and the DMV to maintain current registrations.
• Maintain the toll authority account and monitor available funds.
• Prepare vendor contracts, statements of work, invoices, and payment requests, coordinating legal review as needed.
• Prepare and submit expenses and outstanding invoice information for monthly accruals.
• Assist with hiring-event paperwork and HR documentation and processing for full-time and part-time employees.
• Request permits for ADA carts and help ensure event operations follow established Americans with Disabilities Act (ADA) guidelines.
• Serve as the workers’ compensation liaison.
• Coordinate show car appearances and special vehicle and transportation moves.
• Assist the Director with the annual operating budget and prepare supporting documentation for smaller-event billbacks.
• Partner with the Tours Manager to develop the annual modified tour schedule.
• Participate in employee training sessions and travel regionally as needed.
• Perform other duties as assigned.

What You’ll Bring

• A bachelor’s degree in sport management, event management, or a related field.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Event management experience, preferably within the sports industry.
• Demonstrated employee supervision experience, preferably with event-day staff.
• Proficiency with Microsoft applications and web-based programs.
• Strong verbal, written, and listening skills, including the ability to prepare reports and correspondence, interpret operating procedures, and communicate effectively with guests, vendors, volunteers, and employees.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Sound judgment, problem-solving skills, and attention to detail.
• Basic mathematical skills to support payroll, expense tracking, invoices, and budget activities.
• A commitment to customer service, professional conduct, and representing Daytona International Speedway positively.

Schedule And Physical Requirements

• Availability to work flexible hours, including evenings, weekends, holidays, and occasional extended shifts.
• Ability to travel regionally as needed.
• Ability to work outdoors in all weather conditions and stand and walk for extended periods during events.
• Ability to perform duties involving sitting, reaching, handling equipment, climbing, balancing, stooping, kneeling, crouching, and crawling.
• Ability to frequently lift and/or move more than 50 pounds.
• Vision sufficient to perform assigned duties, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Why This Role?

This is an opportunity to play a key role in creating the world-class guest experiences that make Daytona International Speedway a premier destination for motorsports fans. You'll work across multiple areas of the business, coordinating volunteers, event staffing, transportation, equipment, and operational logistics that directly support major racing events and year-round activities. From planning and preparation to event execution, you'll gain broad exposure to venue operations while building valuable experience in sports, events, guest services, and leadership.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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