Coordinator, Guest Services

Daytona International Speedway, LLC; Daytona Beach (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Daytona International Speedway is seeking a Coordinator, Guest Services to support an outstanding guest experience by coordinating nonprofit volunteers, event staffing, transportation, and operational logistics during major racing events and year-round activities.

You will recruit and supervise volunteers, prepare training materials, manage vendor relations, assist at the Guest Services Desk, and help develop budgets and schedules while ensuring ADA compliance and exceptional customer service.

Qualifications

• Bachelor's degree in sport management or related field.
• 1–2 years of related experience and/or training.
• Event management experience, preferably within sports.
• Proven supervision experience with event-day staff.
• Proficiency with Microsoft applications and web-based programs.
• Strong verbal, written, and listening skills for reports and communication.
• Strong organizational skills and ability to manage multiple priorities.
• Commitment to customer service and professional conduct.

Responsibilities

• Recruit and maintain relationships with volunteer groups and coordinate required documentation, contracts, credentials, and post-event payments.
• Prepare training materials for Guest Services Fan Crew members and volunteers.
• Coordinate social media and radio advertising for hiring events and NPO recruitment.
• Use ABI MasterMind to replicate events, schedule staff, track labor costs, and process payroll for event employees.
• Provide supervision for Tours staff, Crew Chiefs, Tram Maintenance, and Support personnel.
• Assist at the Guest Services Desk in the Daytona International Speedway Ticket and Tours Lobby.
• Prepare post-event summaries for management following major events.
• Coordinate radios, golf carts, apparel, and other event equipment and supplies.
• Assist with hiring-event paperwork and HR documentation and processing.

Skills

Event management

Staff supervision

Microsoft Office

Communication

Organizational skills

Payroll & budgeting

Education

Bachelor's degree in sport/event management

Tools

ABI MasterMind

Job description

DAYTONA INTERNATIONAL SPEEDWAY Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of “The Great American Race” – the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention – as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of “World Center of Racing.” Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training. Daytona International Speedway seeks a talented professional to join our team as Coordinator, Guest Services. This position supports an exceptional guest experience by coordinating nonprofit organization volunteers, event staffing, equipment, transportation, vendor services, and administrative activities for Guest Services and other departments.

What You’ll Do

• Serve as the Nonprofit Organization (NPO) Supervisor, recruiting and maintaining relationships with volunteer groups and coordinating required documentation, contracts, credentials, and post-event payments.
• Assist with preparing training materials for Guest Services Fan Crew members and NPO volunteers.
• Coordinate social media and radio advertising for hiring events and NPO recruitment.
• Use ABI MasterMind to replicate events, schedule staff, track labor costs, and process payroll for event employees.
• Provide supervision for Tours staff, Crew Chiefs, Tram Maintenance, and Support personnel.
• Assist at the Guest Services Desk in the Daytona International Speedway Ticket and Tours Lobby.
• Prepare post-event summaries for management following major events.
• Coordinate radios, golf carts, apparel, and other event equipment and supplies.
• Support vehicle operations by coordinating vendor pricing, contracts, certificates of insurance, vehicle trade valuations, ticket trades, and vehicle pickup and return schedules.
• Track vehicle registrations, license plates, service, and repairs; coordinate with Transportation and the DMV to maintain current registrations.
• Maintain the toll authority account and monitor available funds.
• Prepare vendor contracts, statements of work, invoices, and payment requests, coordinating legal review as needed.
• Prepare and submit expenses and outstanding invoice information for monthly accruals.
• Assist with hiring-event paperwork and HR documentation and processing for full-time and part-time employees.
• Request permits for ADA carts and help ensure event operations follow established Americans with Disabilities Act (ADA) guidelines.
• Serve as the workers’ compensation liaison.
• Coordinate show car appearances and special vehicle and transportation moves.
• Assist the Director with the annual operating budget and prepare supporting documentation for smaller-event billbacks.
• Partner with the Tours Manager to develop the annual modified tour schedule.
• Participate in employee training sessions and travel regionally as needed.
• Perform other duties as assigned.

What You’ll Bring

• A bachelor’s degree in sport management, event management, or a related field.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Event management experience, preferably within the sports industry.
• Demonstrated employee supervision experience, preferably with event-day staff.
• Proficiency with Microsoft applications and web-based programs.
• Strong verbal, written, and listening skills, including the ability to prepare reports and correspondence, interpret operating procedures, and communicate effectively with guests, vendors, volunteers, and employees.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Sound judgment, problem-solving skills, and attention to detail.
• Basic mathematical skills to support payroll, expense tracking, invoices, and budget activities.
• A commitment to customer service, professional conduct, and representing Daytona International Speedway positively.

Schedule and Physical Requirements

• Availability to work flexible hours, including evenings, weekends, holidays, and occasional extended shifts.
• Ability to travel regionally as needed.
• Ability to work outdoors in all weather conditions and stand and walk for extended periods during events.
• Ability to perform duties involving sitting, reaching, handling equipment, climbing, balancing, stooping, kneeling, crouching, and crawling.
• Ability to frequently lift and/or move more than 50 pounds.
• Vision sufficient to perform assigned duties, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Why This Role?

This is an opportunity to play a key role in creating the world-class guest experiences that make Daytona International Speedway a premier destination for motorsports fans. You'll work across multiple areas of the business, coordinating volunteers, event staffing, transportation, equipment, and operational logistics that directly support major racing events and year-round activities. From planning and preparation to event execution, you'll gain broad exposure to venue operations while building valuable experience in sports, events, guest services, and leadership. Behind every race weekend are talented people helping shape the future of sports and entertainment.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No. 1 form of motorsports in the United States and owner of 15 of the nation’s major motorsports entertainment facilities. NASCAR sanctions races in three national series (NASCAR Cup Series™, NASCAR O’Reilly Auto Parts Series™, and NASCAR CRAFTSMAN Truck Series™), four international series (NASCAR Brasil Series, NASCAR Canada Series, NASCAR Euro Series, NASCAR Mexico Series), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour) and a local grassroots series (NASCAR Local Racing Series powered by O’Reilly Auto Parts). The International Motor Sports Association™ (IMSA®) governs the IMSA WeatherTech SportsCar Championship™, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, and ONE DAYTONA. Based in Daytona Beach, Florida, with offices in five cities across North America, NASCAR sanctions more than 1,200 races annually in 11 countries and more than 30 U.S. states. For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Instagram, YouTube, TikTok, X and Facebook.