Volunteer & Client Experience Coordinator

Bread for the City; Washington (District of Columbia); On-site; USD 33,117 - 36,423; Full time

Job summary

Bread for the City is seeking a dedicated Volunteer & Client Engagement Coordinator to manage volunteer programs, engage diverse clients, and support the SE Center in Washington, DC. You will recruit, train, and support volunteers, handle inquiries, and ensure service environments reflect dignity and respect.

This role coordinates with program teams, maintains records, and helps deliver year‑round services including holiday campaigns, with a focus on accessibility and equity in service delivery.

Qualifications

• A college degree in human services or related field is preferred but not required.
• Multitask effectively in a fast-paced, high-engagement office setting.
• Demonstrate a deep commitment to serving and empowering low-income communities.
• Exhibit strong organizational skills with a proactive and dependable work ethic.
• Communicate effectively and empathetically to build rapport with diverse clients, volunteers, and colleagues.
• Deliver exceptional customer service while maintaining a professional demeanor.
• Possess experience or strong interest in volunteer engagement and community outreach.
• Apply Trauma‑Informed Care principles to daily interactions (training provided).
• Embody a commitment to equity, cultural responsiveness, and community resilience.
• Utilize Microsoft Office and Google Workspace tools with proficiency.
• Manage data entry and documentation with high accuracy and attention to detail.
• Must be fully vaccinated and boosted against COVID‑19.

Responsibilities

• Open the center and manage daily operations starting at 8:30 am.
• Greet and direct visitors to staff and programs with warmth and professionalism.
• Triage client inquiries using in-depth knowledge of local community resources.
• Connect clients to internal and external community programs.
• Direct incoming calls with professional courtesy and efficiency.
• Maintain clean and professional reception areas and waiting spaces.
• Provide administrative support including office supplies and document processing.
• Distribute mail and support inter-office communications.
• Support special projects and additional administrative duties as assigned.
• Attend community tabling events to promote Bread for the City services and recruit volunteers.

Skills

Multitask

Communication

Organizational skills

Customer service

Volunteer engagement

Trauma-Informed Care

Equity & inclusion

Microsoft Office

Google Workspace

Education

College degree in human services

Tools

Microsoft Office

Google Workspace

Job description

Bread for the City is seeking a dedicated Volunteer & Client Engagement Coordinator to manage volunteer programs, engage diverse clients, and support the SE Center in Washington, DC. You will recruit, train, and support volunteers, handle inquiries, and ensure service environments reflect dignity and respect.

This role coordinates with program teams, maintains records, and helps deliver year‑round services including holiday campaigns, with a focus on accessibility and equity in service delivery.