Diaper Program & Client Engagement Specialist

Bread for the City; Washington (District of Columbia); On-site; USD 33,117 - 36,423; Full time

Job summary

Bread for the City is seeking a Diaper and Client Engagement Coordinator to support emergency diaper and baby pantry programs at our DC SE center, with 90% of duties based there. You will manage inventory, coordinate pick-ups, verify requests, document in eCW and Salesforce, and engage with the community to expand services and recruit volunteers.

As the first point of contact, you will greet visitors, triage inquiries, connect clients to resources, maintain reception areas, and support

Qualifications

• A college degree in human services or a related field is preferred, but not required.
• Multitask effectively in a fast-paced, high-engagement office setting.
• Demonstrate a deep commitment to serving and empowering low-income communities.
• Exhibit strong organizational skills with a proactive and dependable work ethic.
• Possess familiarity with the DC Diaper Bank (highly preferred).
• Communicate effectively and empathetically to build rapport with diverse clients and colleagues.

Responsibilities

• Oversee comprehensive Diaper Program operations, including inventory management, ordering, and reconciliation with the Diaper Bank.
• Coordinate logistics for diaper pick-ups, distribution, and storage across SE and NW centers, ensuring stock is organized and accessible.
• Screen diaper requests, verify documentation, and facilitate seamless referrals to appropriate internal and external resources.
• Maintain accurate records of all dispersed items in eCW and Salesforce, providing timely reports to the Diaper Bank.
• Proactively expand program reach by cultivating partnerships with local community organizations to facilitate diaper drives and elevate awareness.
• Fulfill diaper requests from internal BFC departments.
• Prepare and update program flyers for client distribution.
• Maintain the organization of the diaper room, including baby furniture, hygiene products, and adult diapers.
• Develop and oversee the baby pantry initiative at the SE location, managing inventory and distributing additional infant and family items, such as food, wipes, and baby furniture, with plans to expand to the NW center.
• Other duties as assigned.

Skills

Multitasking

Customer service

Communication

Organization

Trauma-Informed Care

Teamwork

Data entry

Public benefits knowledge

Physical stamina

Microsoft Office

Google Workspace

Education

College degree in Human Services

Tools

eCW

Salesforce

Google Workspace

Microsoft Office

Job description

Bread for the City is seeking a Diaper and Client Engagement Coordinator to support emergency diaper and baby pantry programs at our DC SE center, with 90% of duties based there. You will manage inventory, coordinate pick-ups, verify requests, document in eCW and Salesforce, and engage with the community to expand services and recruit volunteers.

As the first point of contact, you will greet visitors, triage inquiries, connect clients to resources, maintain reception areas, and support