Volunteer Services Operations Coordinator

SF-Marin Food Bank; San Francisco (CA); On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement savings

Job summary

The SF-Marin Food Bank is seeking a Volunteer Services Operations Coordinator to support expanding volunteer programs and CalFresh Community Works program. You will coordinate intake, onboarding, tracking, and reporting for volunteer hours and participant outcomes, serving as the main contact for internal teams and external partners.

This role requires strong organization, customer service, and collaboration skills.

Qualifications

• 1-2 years direct service experience or 1-2 years customer service experience.
• Experience working with volunteers is preferred.
• Spanish or Cantonese language capacity preferred.
• Experience engaging with communities facing food insecurity or poverty.

Responsibilities

• Coordinate volunteer referrals and placements from county agencies.
• Act as primary liaison for internal Community Partnerships team.
• Lead volunteer orientation and onboarding.
• Accurately track hours and report on aggregate hours and participants.
• Coordinate with Operations and Programs staff and verify participant information.

Skills

Conflict resolution

Organizational skills

Public speaking

MS Office

Communication

Job description

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Volunteer Services Operations Coordinator for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking development team, reporting to the Director of Community Engagement.

The Volunteer Services Operations Coordinator is a new position created to support the Food Bank’s expanding volunteer engagement efforts with external partners. A portion of this role will support the CalFresh Community Works Program (CCWP), the Food Bank’s response to evolving CalFresh work requirements. This role will also collaborate with Food Bank teams who support external partners via the volunteer program at the Food Bank as we are uniquely positioned to serve as a key community resource through one of the largest volunteer programs in San Francisco and Marin.

This role will serve as the primary coordinator for the CalFresh Community Works program, and work with the Senior Volunteer Project Manager to coordinate participant intake, program administration, tracking and reporting for court ordered & SFMTA required volunteering program. The coordinator will act as the central point of contact for both internal and external stakeholders, ensuring a seamless participant experience while supporting accurate documentation and program reporting.

Who We Are:

The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.

Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.

Who You Are:

To excel in this position, you will need to approach the work with the following habits and values:

• Highly organized and detail oriented
• Customer service oriented
• Values collaboration and teamwork
• Are sensitive to cultural norms, expectations, and ways of communicating

What You Would Be Accountable for:

The Volunteer Services Operations Coordinator is accountable for the following key pieces of work:

• Manage referral process and ongoing placements from various county agencies
• Act as primary liaison for internal Community Partnerships team
• Lead volunteer orientation and onboarding
• Accurately track hours
• Upload volunteer hours weekly to the county
• Report on aggregate hours/number of participants supported

What You Would Be Doing Right Now:

• Lead Volunteer Orientation & Onboarding & Retention for CCWP
• Create schedule for volunteer orientations, arranging for language accessibility
• Confirm RSVPs with volunteers/county agencies
• Create volunteer schedule with each volunteer and schedule in volunteer portal
• Send bi-weekly/monthly email updates to participants, including a regular satisfaction survey
• Coordinate with Community Engagement Team
• Ensure smooth operation between community and service volunteers
• Accurately track hours
• Report on aggregate hours and number of participants who successfully retain benefits
• Lead evaluation of programming
• Document and refine program processes and procedures
• Coordinate with Operations and Programs Staff
• Check in with project leaders and site managers about volunteer performance
• Elevate any performance issues to Associate Director of Community Engagement
• Coordinate with Strategic Partnerships, Advocacy and Voice Team (SPAV)
• Submit referrals for Peer Navigator Program
• Track and report on any volunteer hours from SPAV roles
• Coordinate with County Agencies for referred community service programs
• Verify participant information and requirements and provide volunteer and program orientation
• Track and ensure service hours are accurately captured in SFMFB volunteer platform and on county required paperwork
• Complete and sign required county paperwork, and when necessary, provide letter of verification
• Maintain accurate records and update participant account to ensure compliance with program requirements
• Coordinate with Community Partnerships Team
• Partner with community partnerships team to recruit volunteers for partners
• Post volunteer opportunities for partner agencies as requested
• Request attendance reports from partner agencies where volunteers have been referred
• Attend Community Partnerships Team meetings as needed

What Else You Should Know:

REQUIRED EXPERIENCE:

• 1-2 years Direct Service Experience or 1-2 years customer service experience

PREFERRED EXPERIENCE:

• Experience working with volunteers
• Spanish or Cantonese language capacity preferred
• Experience engaging with communities experiencing food insecurity, poverty, or social injustice

KEY KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent conflict resolution, de-escalation, and active listening skills
• Strong organizational, problem-solving, and time management skills
• Comfortable with public speaking & leading tours
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.)
• Strong communication skills in person, on the phone, and in writing
• Comfort working in a variety of settings and physical environments
• Ability to carry up to 20 pounds of materials

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This position is set in a warehouse work environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. San Francisco-based position with occasional on-site work at our San Rafael office.

SALARY

The position is fixed-term full-time anticipated to end on July 31, 2028. The starting salary for this position ranges from $29.20-30.11, with exact salary depending on experience.

BENEFITS

All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve.

We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply.

In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.