Voluntary Services Assistant

Veterans Health Administration; Nashville (TN); On-site; USD 45,000 - 59,000; Full time

Job summary

The Veterans Health Administration in Nashville seeks a Voluntary Services Assistant to support the CDCE/Voluntary Service operations. You will be the first contact for volunteers, patients, visitors, donors and community partners, handling inquiries and routine administrative tasks with tact and professionalism.

Reporting to the CDCE/Voluntary Service Officer, you will assist with program management, records maintenance, donations processing, and coordination of events, while contributing to

Qualifications

• There is no educational substitution at this grade level.

Responsibilities

• The Voluntary Services Assistant provides CDCE/Voluntary Service program management and support.
• Acts as first point of contact for volunteers, patients, visitors, donors and community partners.
• Maintains records and executes administrative duties to support operations.

Job description

• Department: Department of Veterans Affairs

The Voluntary Services Assistant for the Center for Development and Civic Engagement (CDCE)/Voluntary Service is responsible for providing support to the facility's CDCE operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors and other internal and external stakeholders.

Key Responsibilities

The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant of the facility's CDCE/Voluntary Service office. They will be reporting directly to the CDCE/Voluntary Service Officer/Chief. Due to the cross-cutting nature of this office, the incumbent shows a general understanding of the federal government, VA, and each of its Administrations, with a primary focus on VHA.

The incumbent is responsible for providing CDCE/Voluntary Service program management and overall program operations support. Major duties include, but are not limited to: Providing support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders.

Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily. Communicating and coordinating on behalf of the CDCE/Voluntary Service Officer with services across the health care system, agency representatives (including VHA, VBA, and NCA), and community officials regarding programs, events, and activities. Maintaining many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc.

Serving as the primary timekeeper for all CDCE/Voluntary Service employees. Assisting the CDCE/Voluntary Service Officer in position management to project staffing needs, entering actions by Human Resources and employment decisions into HR Smart, USA Staffing, and any other relevant position management portals as determined by local, VISN, or national protocols. Responsible for clerical functions associated with the CDCE/Voluntary Service program management.

Collaborating with CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensures proper documentation of equipment assigned to the CDCE/Voluntary Service department. Receiving, processing, and tracking gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs.

Coordinating requests and purchases of office operating supplies, generates reports from automated information systems, and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office. Performs other related duties as assigned Work Schedule: 8:00 AM-4:30 PM Virtual: This is not a virtual position.

Position Description/PD#: Voluntary Services Assistant/PD99769S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-09-24.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.