Adv Med Support Assistant

Veterans Health Administration; Durham (NC); On-site; USD 54,000 - 70,000; Full time

Job summary

Veterans Health Administration's Durham VA Medical Center seeks an Advanced Medical Support Assistant (AMSA) to provide high-level administrative and data support for Medicine Service. Responsibilities include scheduling, patient data collection, and coordination of referrals across outpatient clinics.

The role requires knowledge of VA scheduling directives, HIPAA, and multiple VA systems (VistA, CPRS, VSE, CTB, CTM, ISS, DST). A strong commitment to patient-centered care is essential.

Qualifications

• High school diploma or equivalent required; college transcripts may substitute for experience per GS-04/05 requirements.
• Knowledge of VA directives and patient scheduling processes is preferred.
• Experience with VA systems and HIPAA privacy rules is strongly desired.

Responsibilities

• Provide administrative and data support to Medicine Service.
• Coordinate and schedule patient appointments and manage clinic access.
• Maintain patient demographics, insurance data, and clerical records.
• Process referrals, consults, and Return to Clinic orders.
• Utilize VistA, CPRS, and other VA scheduling tools.
• Assist with patient inquiries and ensure confidentiality.

Skills

Administrative support

Data entry

Customer service

Scheduling

HIPAA compliance

Education

High school diploma or equivalent

Tools

VistA CPRS

Vista Scheduling GUI (VSE)

Consult Toolbox (CTB)

Consult Tracking Manager (CTM)

Integrated Scheduling Solutions (ISS)

Decision Support Tool (DST)

My HealtheVet/Secure Messaging

Job description

• Department: Department of Veterans Affairs

The Durham VA Medical Center is seeking (1) highly skilled/experienced Advanced Medical Support Assistant to serve within Medicine Service.

Key Responsibilities

Provides a high level of administrative and data support to Medicine Service. The Advanced Medical Support Assistant (AMSA) is a foundational role within the Outpatient Specialty Clinics.

The incumbent's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, using clinic access principles, collecting, and updating demographic and insurance information, managing Return to Clinic Orders, Consults, Patient Centered Scheduling Request, Community Care eligibility, patient processing and customer service.

Duties include, but not limited to: Knowledge of VHA Directives 1230 and 1232 for: VHA Outpatient Scheduling Processes and Procedures, Process for Managing Patients When Patient Demand Exceeds Current Clinic Capacity, Priority Scheduling for Outpatient Medical Services and Inpatient Hospital Care for Service-Connected Veterans and Priority for Outpatient Medical Services and Inpatient Hospital Care.

Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures. Knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Medical Fee Basis programs.

Must have knowledge of and be able to provide information about VA Medical Care Cost Recovery Program to patients regarding insurance data collection and revenue collection. Must have a solid knowledge of multiple systems and current computer technology regarding imaging applications, PC Fax applications, and numerous VistA applications. Must be conscientious regarding the confidentiality of the variety of material that will be handled.

Skill in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information needed, and to verify information given. Familiarity with one or more established automated systems to enter, correct, and retrieve factual information. Must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital.

Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.

Must demonstrate technical competency in the use of the Veterans Health Information Systems and Technology Architecture (Vista) and Computerized Patient Record System( CPRS), Vista Scheduling GUI ( VSE), Consult Toolbox (CTB), Consult Tracking Manager (CTM), Integrated Scheduling Solutions(ISS), Decision Support Tool (DST) and My HealtheVet/Secure Messaging systems and numerous Microsoft Office applications.

Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic. Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., Specialty Clinics) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Performs a variety of administrative functions associated with patient care and treatment for several specialty outpatient and/or Mental Health-clinics, performing a variety of services.

Will coordinate with patient care team to review clinic utilization by using various reports and communication methods to effectively support the needs of the clinic. Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Performs all other duties assigned.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Work Schedule: Monday - Friday, 7:30am - 4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54144 – $70387/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-28.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.