Program Support Assistant

Veterans Health Administration; Reno (NV); On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Health Administration in Reno, NV is seeking a Program Support Assistant to support three patient benefits programs, manage records, and generate reports for internal reviews and regulatory bodies.

You will deliver end-user training, monitor satisfaction, maintain ICB equipment inventories, ensure compliance, and support accessibility of data, with a 7:30–16:00 schedule and ad-hoc telework.

Qualifications

• Ability to maintain records and generate reports for internal program review and external regulatory bodies.
• Experience delivering end-user training and educational materials.
• Ability to monitor end-user satisfaction and inventory equipment.

Responsibilities

• Maintains a system of records for assignment and installation of ICB scanners and maintains an access database that organizes information for reporting.
• Generates monthly reports for internal review and regulatory bodies.
• Identifies end-user training needs and delivers educational programs to users and support staff.
• Monitors end-user satisfaction and inventory of ICB equipment; ensures staff are notified of new clinics.
• Gathers data and provides facility-level information on request; supports compliance activities.

Skills

Records management

Database reporting

Training delivery

End-user support

Tools

Microsoft Access

Job description

• Department: Department of Veterans Affairs

The incumbent performs technical and assistance work supporting the day-to-day administration of three Patient Benefits programs: Insurance Capture Buffer (ICB), Enrollment & Eligibility, and the Veterans Transportation Program (VTP).

Key Responsibilities

Major duties include but are not limited to: Maintains a system of records for assignment and installation of ICB scanners and maintains an access database that organizes information from the system of records for each area of responsibility. Uses this database to compile information and generate reports for internal program review and those required by outside regulatory bodies, reporting monthly to the VASNHCS Resource Council and Integrity & Compliance Committee.

Identifies end-user training needs and delivers established educational programs and instructional materials to users and support staff at all levels of the organization, following curricula and content approved by the supervisor. Monitors end user satisfaction and reports findings to the supervisor. Monitors new clinic creation and ensures all staff are notified promptly. Performs annual inventories of ICB equipment and responds to equipment-related issues upon notification.

Monitors ICB compliance daily and provides facility, department, section, or individual-level data upon request. Work Schedule: Full Time, Monday - Friday, 0730 - 1600 Telework: Ad-Hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD03497 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50658 – $65857/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.