VoIP Telecom Project Lead - Hybrid IT & Microsoft Stack

Vertin; Wahpeton (ND); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Care Plan (Medical)

Retirement Plan (401k)

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Job summary

Digital Guru is seeking a VOIP/Telecom Project Technician to join our Fergus Falls team, focusing on end-to-end telecom projects and Tier 2 IT support. You’ll deploy VOIP systems, manage cutovers, and troubleshoot across a Microsoft 365/Azure environment.

You will balance 70% telecom project work with 30% Tier 2 IT support, collaborating with carriers, vendors, and internal teams to keep scope and schedules on track. A strong mix of hands-on telecom and IT skills is required.

Qualifications

• Hands-on deployment or migration experience with VOIP systems, SIP trunking, or PBX platforms.
• Ability to manage technical projects: timelines, vendor coordination, and client communication.
• Solid IT troubleshooting across hardware, software, and networks.
• Familiarity with Microsoft ecosystem (Microsoft 365, Azure/Entra ID, Windows Server, Intune).

Responsibilities

• Lead and support VOIP deployment and migration projects from planning through go-live, including site cutovers and client onboarding.
• Configure, maintain, and troubleshoot VOIP platforms, SIP trunking, and PBX systems.
• Coordinate with carriers, vendors, and internal teams to keep telecom projects on schedule and within scope.
• Design and document telecom infrastructure and call-flow solutions tailored to client needs.
• Serve as the go-to technical resource for VOIP and telecom issues across our client base.
• Manage project timelines, client communication, and post-implementation support for telecom rollout.
• Troubleshoot and repair hardware, software, and network issues.
• Install, configure, and maintain systems within our Microsoft 365 / Azure / Windows Server environment.
• Provide top-tier customer support as a trusted technical resource for clients.
• Support cybersecurity best practices to help keep client environments secure.
• Assist users with onboarding, training, and adoption of new software and systems.

Skills

VOIP systems

SIP trunking

PBX platforms

Project management

IT troubleshooting

Microsoft ecosystem

Communication skills

Vendor coordination

Tools

Microsoft 365

Azure

Windows Server

Entra ID

Intune

Job description

Digital Guru is seeking a VOIP/Telecom Project Technician to join our Fergus Falls team, focusing on end-to-end telecom projects and Tier 2 IT support. You’ll deploy VOIP systems, manage cutovers, and troubleshoot across a Microsoft 365/Azure environment.

You will balance 70% telecom project work with 30% Tier 2 IT support, collaborating with carriers, vendors, and internal teams to keep scope and schedules on track. A strong mix of hands-on telecom and IT skills is required.