VoIP & Network Support Engineer — 100% Uptime Focus

Vivant; United States; Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Promotion opportunities

Culture of reliability

Impact: eliminate outages

Job summary

Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 1-2 Support Engineers to help us deliver on that promise.

First-level support for VoIP, networking, and connectivity issues; troubleshoot SIP, call quality, latency, jitter, and registration failures; document steps clearly and communicate status updates professionally.

Qualifications

• 2+ years of VoIP or Network Support experience.
• Strong understanding of TCP/IP, DNS, DHCP, and NAT.
• Practical expertise with SIP, PBX systems, and SIP trunks.
• Routers, switches, and WiFi troubleshooting.
• Experience with ticketing systems and remote customer rapport.
• Ability to communicate technical information clearly to non-technical users.
• Solid understanding of VoIP metrics such as MOS, latency, jitter, and packet loss.

Responsibilities

• First-level support for VoIP, networking, and connectivity issues.
• Troubleshoot SIP, call quality, latency, jitter, and registration failures.
• Basic network troubleshooting (TCP/IP, DNS, DHCP, routing).
• Troubleshoot WiFi drops, AP connectivity, and cabling issues.
• Provision phones, extensions, voicemail, call flows, and SIP trunk configs.
• Manage and prioritize tickets through the helpdesk system.
• Escalate complex problems with proper documentation.
• Update knowledge base articles and internal processes.

Skills

VoIP & Networking

TCP/IP fundamentals

SIP & PBX

WiFi troubleshooting

Ticketing systems

Clear communication

Tools

SIP trunks

PBX systems

Networking hardware

Job description

Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 1-2 Support Engineers to help us deliver on that promise.

First-level support for VoIP, networking, and connectivity issues; troubleshoot SIP, call quality, latency, jitter, and registration failures; document steps clearly and communicate status updates professionally.