VoIP & Cloud Communications Solutions Architect

Clio; Georgia; Hybrid; USD 123,000 - 166,000; Full time

Benefits offered by this job

Hybrid work environment

20 days off per year

Health, dental & vision insurance

401k matching

Clioversary program

EAP benefits

Job summary

Clio is seeking a Solutions Engineer focused on VoIP/telephony to support the Sales team through presales, scoping, and solution architecture. You will own technical deal strategy, porting, network readiness, and hardware provisioning while collaborating with AEs and Customer Success to close opportunities.

Ideal candidates bring 2+ years in SaaS SE roles, strong communication skills, and experience with cloud technologies and regulatory considerations.

Qualifications

• 2+ years of experience as a Solutions Engineer or similar for SaaS.
• Working knowledge of VoIP/telephony fundamentals (SIP, codecs, call routing, porting).
• Creative problem solver with a proven track record.
• Ambitious, curious mindset to find creative solutions to tough problems.
• Strong verbal and written communication, translating tech to business value.
• Desire to learn and help team hit ambitious revenue goals.
• Comfort presenting, positioning, and handling objections in technical sales.
• Ability to build relationships with internal and external stakeholders.
• Strong cloud tech experience including APIs and security infrastructure.

Responsibilities

• Provide business value and technical sales support for VoIP/telephony deals.
• Collaborate with Sales to articulate Clio Cloud capabilities and App Ecosystem.
• Understand competitive landscape, migration services, and best practices.
• Lead technical deal strategy including porting, network readiness, hardware needs, multi-office routing.
• Strategize with Sales to create business value and drive urgency.
• Enable Sales with targeted VoIP demonstrations and meetings.
• Guide migration planning including porting timelines and hardware provisioning.
• Address telecom regulatory topics and escalate to Legal/Compliance as needed.
• Keep up with industry news and AI tools to maintain ecosystem expertise.
• Collaborate with Product/CS/Engineering to influence roadmap.

Skills

VoIP

SIP

Call routing

Number porting

Cloud technologies

APIs

Security infrastructure

Communication skills

Problem solving

Tools

Yealink devices

Polycom devices

SIP trunking

Job description

Clio is seeking a Solutions Engineer focused on VoIP/telephony to support the Sales team through presales, scoping, and solution architecture. You will own technical deal strategy, porting, network readiness, and hardware provisioning while collaborating with AEs and Customer Success to close opportunities.

Ideal candidates bring 2+ years in SaaS SE roles, strong communication skills, and experience with cloud technologies and regulatory considerations.