Voice Systems Field Support Analyst

Ameriprise Financial

Minneapolis (MN)

On-site

USD 75,000 - 98,000

Full time

11 days ago

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Benefits offered by this job

Vacation time

Sick time

401(k)

Health

Dental

Life insurance

Job summary

Ameriprise Financial is seeking a Business Systems Analyst to join the Technology Services team in Minneapolis, supporting the enterprise voice and unified communications environment for AFG Phone Services used by advisors and staff. The role emphasizes requirements gathering, onboarding support, and continuous service improvement.

The candidate should excel in coordinating with onshore and offshore resources, delivering practical business solutions, and maintaining strong communication,

Qualifications

Customer-focused with ability to meet expectations.
Able to coordinate with onshore and offshore resources.
Proactive in delivering business solutions.
Excellent written and verbal communication.
Strong organizational skills to manage priorities and deadlines.

Responsibilities

Support onboarding for AFG Voice Services with a superior service experience.
Collect and document business and technical requirements to set up voice services.
Serve as primary contact for customers onboarding to AFG Voice Services and escalate issues.
Identify opportunities to improve end-to-end service experience through onboarding, training, support, and documentation.

Skills

Customer service

Onshore/offshore collaboration

Resourcefulness

Written and verbal communication

Time management/organization

Job description

The candidate should excel in coordinating with onshore and offshore resources, delivering practical business solutions, and maintaining strong communication,

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