Voice Services Field Support Specialist

00001 Ameriprise Financial Inc; Minneapolis (MN); On-site; USD 75,000 - 98,000; Full time

Job summary

Ameriprise Financial is seeking a Business Systems Analyst to join our Technology Services team at the Minneapolis headquarters. This role supports the enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies for the AFG Phone Services.

You will collect and document requirements, serve as the primary contact for onboarding customers, and help drive improvements across onboarding, training, support, and

Qualifications

• Superior written and verbal communication skills.
• Strong organizational skills with the ability to manage priorities and meet deadlines.
• Ability to work effectively with a range of resources, both onshore and offshore.
• Resourceful and committed to providing solutions to business needs.

Responsibilities

• Contribute to the overall success of the AFG Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
• Collect and document business and technical requirements to set up voice services for AFG offices.
• Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation point for customer service issues when necessary.
• Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.

Skills

Communication skills

Customer service

Requirements gathering

Organizational skills

Stakeholder collaboration

Job description

Ameriprise Financial is seeking a Business Systems Analyst to join our Technology Services team at the Minneapolis headquarters. This role supports the enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies for the AFG Phone Services.

You will collect and document requirements, serve as the primary contact for onboarding customers, and help drive improvements across onboarding, training, support, and