Voice Services Business Systems Analyst - Field Support

ameriprise

Minneapolis (MN)

On-site

USD 75,000 - 98,000

Full time

8 days ago

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Job summary

Ameriprise Financial in Minneapolis is seeking a Business Systems Analyst to join our Technology Services team. This role supports the enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies for the AFG Phone Services.

The position requires strong communication, the ability to collaborate with onshore and offshore teams, and a focus on improving the end-to-end service experience.

Qualifications

Enjoy helping others and meeting customer expectations.
Ability to work effectively with a range of resources, both onshore and offshore.
Resourceful and committed to providing solutions to business needs.
Superior written and verbal communication skills.
Strong organizational skills with the ability to manage priorities and meet deadlines.

Responsibilities

Contribute to the overall success of the AFG Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
Collect and document business and technical requirements to set up voice services for AFG offices.
Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation point for customer service issues when necessary.
Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.

Job description

The position requires strong communication, the ability to collaborate with onshore and offshore teams, and a focus on improving the end-to-end service experience.

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