Field Voice Systems Analyst – Onsite Minneapolis

Threadneedle group

Minneapolis, Northern (MN, KY)

Hybrid

USD 75,000 - 98,000

Full time

14 days+

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Benefits offered by this job

Vacation time

Sick time

401(k)

Health insurance

Dental insurance

Life insurance

Job summary

Ameriprise Financial, operating through the Ameriprise Franchise Group, seeks a Business Systems Analyst to join its Technology Services team. You will support enterprise voice and unified communications by analyzing business needs, administering voice technologies, and assisting with onboarding for AFG Phone Services to empower advisors and staff.

Role requires strong communication, coordination with onshore and offshore resources, and a focus on delivering an excellent onboarding experience

Qualifications

Enjoy helping others and meeting customer expectations.
Ability to work effectively with onshore and offshore resources.
Resourceful and committed to providing solutions to business needs.
Superior written and verbal communication skills.
Strong organizational skills with the ability to manage priorities and meet deadlines.

Responsibilities

Contribute to the overall success of the AFG Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
Collect and document business and technical requirements to set up voice services for AFG offices.
Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation point for customer service issues when necessary.
Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.