Voice Systems Administrator – CUCM & Telephony Expert

J&T; Columbia (MD); On-site; USD 92,000 - 104,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical, dental, and vis

Paid time off and holidays

Tuition reimbursement

Job summary

J&T is seeking a detail-oriented Voice / Telephony System Administrator to ensure reliable, compliant, and secure communications systems across enterprise operations. You will manage CUCM and related platforms, plan maintenance, and optimize dial plans while monitoring performance and SLAs.

The role requires DoD 8570 IAT II and IAM II certifications, with extensive experience in VoIP and large-scale Cisco Voice deployments. Strong documentation and collaboration skills are essential.

Qualifications

• 7 years of system administration experience on programs and contracts of similar scope.
• Bachelor’s degree or 5 extra years of experience in lieu of a degree.

Responsibilities

• Administer enterprise-wide Cisco Unified Communications Manager (CUCM) and related platforms.
• Plan and execute regular maintenance, software updates, and upgrades.
• Design and optimize dial plans and traffic routing for voice networks.
• Monitor performance to meet availability and SLA targets.
• Escalate and resolve MACD requests across telecom systems.
• Maintain up-to-date documentation of configurations and topologies.

Skills

VoIP systems

System administration

Documentation

Communication skills

Education

Bachelor's degree in Engineering/Sciences or related discipline

Tools

CUCM

Nortel Meridian

VMware ESXi

Networking fundamentals

Job description

J&T is seeking a detail-oriented Voice / Telephony System Administrator to ensure reliable, compliant, and secure communications systems across enterprise operations. You will manage CUCM and related platforms, plan maintenance, and optimize dial plans while monitoring performance and SLAs.

The role requires DoD 8570 IAT II and IAM II certifications, with extensive experience in VoIP and large-scale Cisco Voice deployments. Strong documentation and collaboration skills are essential.