TS/SCI Voice Systems Administrator – Cisco VoIP Expert

Iniscore Technologies, Inc.; Columbia (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Iniscore Technologies, Inc. is seeking a Telephony System Administrator to manage Cisco Unified Communications Manager and related systems enterprise-wide.

You will plan maintenance, document configurations, and analyze dial plans and traffic routes to ensure a reliable voice network, meeting SLAs and security requirements. The role requires strong troubleshooting, security monitoring, and collaboration to support customer operations and provide Tier 1–3 break/fix support, upgrades, and

Qualifications

• Seven (7) years of SA experience required.
• Bachelor's degree in Math, Science, Engineering, Statistics, Engineering Management or related discipline required.
• Five (5) years of additional SA experience may substitute for a Bachelor's degree.
• Experience with configuration and administration of TDM and VOIP call manager systems (Nortel Meridian, Cisco Call Manager).
• Large-scale Cisco Voice implementation in multi-cluster environments and data networking.

Responsibilities

• Provide system administration for Cisco Unified Communications Manager and related systems.
• Plan regular maintenance tasks including updates and upgrades.
• Maintain documentation of system configurations.
• Design, administer, and analyze dial plans and voice routes.
• Administer and monitor voice systems for performance and SLA attainment.
• Support break/fix, move/add/change/deactivation requests for telecom systems.

Skills

Troubleshooting

Security monitoring

Documentation

Voice network planning

SLA management

Collaboration

Dial plan design

Team coordination

Education

Bachelor's degree in Math, Science, Engineering, Statistics, Engineering Management or related discipline

5+ years substitute for Bachelor's degree policy

Tools

Cisco Unified Communications Manager

Nortel Meridian PBXs

Cisco UCS

ESXi virtualization

Job description

Iniscore Technologies, Inc. is seeking a Telephony System Administrator to manage Cisco Unified Communications Manager and related systems enterprise-wide.

You will plan maintenance, document configurations, and analyze dial plans and traffic routes to ensure a reliable voice network, meeting SLAs and security requirements. The role requires strong troubleshooting, security monitoring, and collaboration to support customer operations and provide Tier 1–3 break/fix support, upgrades, and