Business Systems Analyst

LRS; Minneapolis (MN); Hybrid; USD 21,000 - 48,000; Full time

Job summary

Fulcrum Consulting, an LRS company, seeks a Business Systems Analyst to support a comprehensive voice services solution in Minneapolis, MN. You will analyze requirements, coordinate with internal teams, and ensure high-quality onboarding and ongoing support for enterprise voice and unified communications.

The role emphasizes customer experience, documentation, and cross-functional collaboration, with onsite four days a week and one remote day.

Qualifications

• Customer-focused with strong communication abilities.
• Ability to collaborate with onshore and offshore teams.
• Resourceful and solution-oriented to address business needs.
• Experience with business analysis or voice technologies is preferred.
• Excellent organizational and time-management skills.

Responsibilities

• Support the overall success of the voice services offering by providing a high-quality customer experience throughout onboarding.
• Gather, analyze, and document business and technical requirements for setting up voice services for offices and users.
• Serve as a primary point of contact for customers onboarding to voice services and escalate issues when necessary.
• Coordinate with internal technology teams to ensure successful implementation and ongoing support.
• Identify opportunities to improve onboarding, training, support, and documentation to enhance the service experience.
• Provide ongoing operational support and administration for enterprise voice and unified communications technologies.
• Develop and maintain clear documentation, processes, and procedures for consistent service delivery.

Skills

Communication skills

Customer service mindset

Collaboration across teams

Adaptability

Problem-solving

Education

Bachelor's degree (preferred)

Tools

Voice technologies

Unified communications

Job description

Job Description

Fulcrum Consulting, an LRS company, is seeking a Business Systems Analyst with our client in Minneapolis, MN.

Our client is seeking an experienced a Business Systems Analyst to join our Technology Services team. This role supports the organization’s enterprise voice and unified communications environment through business analysis, operational support, and administration of voice technologies.

The Business Systems Analyst will support a comprehensive voice services solution that enables advisors and their staff to leverage the same communication tools and capabilities available across the corporate organization.

Key Responsibilities

• Support the overall success of the voice services offering by providing a high-quality customer experience throughout the onboarding process.
• Gather, analyze, and document business and technical requirements for setting up voice services for offices and users.
• Serve as a primary point of contact for customers onboarding to voice services and act as an escalation point for customer service issues when necessary.
• Coordinate with internal technology teams and other resources to ensure successful implementation and ongoing support.
• Identify and drive opportunities to improve the end-to-end service experience, including onboarding, training, support, and documentation.
• Provide ongoing operational support and administration for enterprise voice and unified communications technologies.
• Develop and maintain clear documentation, processes, and procedures to support consistent service delivery.

Experience & Qualifications

• Enjoy helping others and are committed to meeting customer expectations.
• Ability to work effectively with a variety of resources, including onshore and offshore teams.
• Resourceful, solutions-oriented, and committed to addressing business needs.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills, with the ability to manage competing priorities and meet deadlines.
• Experience with business analysis, voice technologies, unified communications, or technology service delivery is preferred.

Must be able to be onsite in Minneapolis 4 days/week, 1 day remote.

The base hourly range for this contract position is $15-35 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Fulcrum Consulting, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact [e-mail] with any questions.