Cloud Telephony & Contact Center Specialist

32BJ Funds

New York (NY)

Presencial

USD 100.000 - 110.000

Jornada completa

14 días+

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Descripción de la vacante

32BJ Funds is seeking a Telecommunications Specialist in New York, NY, to support voice and collaboration platforms, including Cisco UCCX during transition and Microsoft Teams Calling. You will handle provisioning, troubleshooting, monitoring, and documentation to maintain reliable communications as legacy systems move to cloud-based solutions.

Ideal candidates have 2–5 years of IT/telecom support, experience with VoIP, and familiarity with Cisco Call Manager and UCCX.

Formación

2–5 years of IT/telecom support experience.
Experience with enterprise voice and VoIP environments.
Familiarity with Cisco Call Manager, UCCX, and Finesse.
Experience administering cloud-based UC platforms preferred.

Responsabilidades

Maintain business telephony systems including phones, voicemail, and call routing.
Provide operational support for contact center platforms during transition to cloud.
Assist with login issues, queue assignments, and call handling for contact center users.
Perform MACDs for telephony and contact center platforms.
Coordinate with carriers and vendors on service requests and escalations.
Monitor alerts and dashboards for voice and contact center services.