Voice Network Technician - Flexible Hours | Cisco VoIP

JW Affinity IT; Moorestown Township (NJ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401k with match

Life Insurance Plan

PTO

Short Term & Long-Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Work-Life balance

Flexible Hours

Job summary

JW Affinity IT is seeking a Telecommunications Voice Specialist to support enterprise voice networks, including Cisco Unified Call Manager systems. The role covers design, configuration, and day-to-day operations, with a focus on minimizing disruptions and improving efficiency.

Strong troubleshooting and customer-facing support are essential. You'll work with telecom hardware/software, participate in security reviews, and provide documentation.

Qualifications

• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Ability to troubleshoot telecommunications issues and incidents.

Responsibilities

• Install and maintain communication systems.
• Adjust voice/video configurations to minimize disruptions.
• Provide training and support to telecommunications personnel.
• Investigate customer issues and design appropriate solutions.
• Support day-to-day operations and maintenance of Enterprise telecommunications system.

Skills

Analytical thinking

Attention to detail

Communication skills

Troubleshooting

Tools

Cisco voice systems

Remedy/ITSM

Job description

JW Affinity IT is seeking a Telecommunications Voice Specialist to support enterprise voice networks, including Cisco Unified Call Manager systems. The role covers design, configuration, and day-to-day operations, with a focus on minimizing disruptions and improving efficiency.

Strong troubleshooting and customer-facing support are essential. You'll work with telecom hardware/software, participate in security reviews, and provide documentation.